Forum Post: Re: Problem with the screen capture
As for your original question that "How can I capture a static image from my webcam instead of the changing image", I think maybe you can check this old blog. It mentions the issue of display static...
View ArticleForum Post: Re: login.aspx ??
Hi Tangi.Your case reference number is 00383896 should you wish to contact Promethean Technical Support directly regarding this issue.Are you able to provide a link as an example of the flip chart that...
View ArticleForum Post: Re: Network uses for the ActivBoard 595 mobile pro
Hi Tim.The ethernet port on the projector itself is used for networking. Please click here for more information on how to set this up.I hope this information helps.AdamPromethean Technical Support.
View ArticleForum Post: Intel NUC
I want to use an Intel NUC computer to our ActivBoard 300. I tried with one that my friend borrowed me but I couldn´t get the computer to recognize the the borad. I tried the USB-connection and it...
View ArticleForum Post: Re: pen tool and shape tool
Sharon, thanks for posting. There are settings in Activinspire that determines how it handles touch inputs. From what you're describing, I'm guessing this is what is happening. To change this setting,...
View ArticleForum Post: Re: ActivInspire has stopped working...(error message)
Brian, Our guess would be that something is corrupt in the user's Activinspire profile- this is a user-specific file in a hidden location-Windows: C:\Documents and Settings\[Username]\Application...
View ArticleForum Post: Re: Intel NUC
Kristian,Thank you for letting us know. This should work as we are compatible with that operating system, and you are using the correct driver for said operating system.What color is the flame on your...
View ArticleForum Post: Re: Dual User not working correctly
Jessica,Thank you for posting your question to the forums. Can you please tell us which version of Activinspire you are using? You can find this by going to the Help menu, and choosing About. Please...
View ArticleForum Post: Re: new computer pen not working
Kristy,Thanks for posting your message to the forums! What is the flame color on your board (top left hand side)? Are you using a single length of USB cable to attach the board to the computer? Is it...
View ArticleForum Post: Re: Pens not working in Windows 8.1/64 bit
Hi JonathanI would love to be able to look in the hardware tab and find a version number to give you but the Activemanager remains empty of information of any sort. When the USB cable is plugged into...
View ArticleForum Post: Re: activote
Stacey,Thank you for posting your question to the forums. We have created support ticket number 385156 to support this issue if you want to call us about it. If you want to do this, please contact us...
View ArticleForum Post: Re: Windows 8.1
Katsumi,Thanks for posting to the forums with your question. We have created support ticket number 00385158 to support your issue if you want to call us about it. If you want to do this, please contact...
View ArticleForum Post: Re: new computer pen not working
Kristy,Thanks for providing your response! Thanks for letting us know about the conditions of your system. The flame being white is a good thing. What color is the on/standby button on the left hand...
View ArticleForum Post: Re: Pens not working in Windows 8.1/64 bit
Tracey,Thanks for letting us know. Do you connect to this board directly by USB cable? Or, does it go through a wallbox/termination box or connection panel before attaching to your computer?Please let...
View ArticleForum Post: Re: Freeze Screen but allow the video to continue playing
Jennifer,Thanks for providing a response! We are not aware of any other way that this could be done. Can you explain further what exactly you want to do, and we can try again with other solutions?You...
View ArticleForum Post: Re: Freeze Screen but allow the video to continue playing
Jonathan, thanks again for your response. I spoke with the teacher again and your answer is exactly what she is wanting to do. She tried to set it up herself and it didn't work. :) Have a great...
View ArticleForum Post: Re: Can iPad or Android tablet be mirrored to ActivBoard?
Eugene,Thanks for posting your question to the forums. There are no Promethean based solutions that can do this for you unfortunately. We have heard of users having success by downloading desktop...
View ArticleForum Post: Re: ActivInspire Suite Network Install 1.8 Problem
I don't have any of those programs installed, I attached another screenshot of what programs are on the PC. I deleted temp and recycle bin, rebooted and still receive the same error.
View ArticleForum Post: Re: Pen Not Working on Mac Book Pro Mavericks
ActivInspire has some issues with the latest Multiple Display feature in Mac OS X Mavericks. Om the Mac, under Display settings, choose the Mirroring displays option. That should help with the...
View ArticleForum Post: Re: Activation key ABV387PRO
Good morning.(Case Reference: 386105)To generate your ActivInspire serial number, you can use the product code and serial number of your ActivBoard to generate this on the below...
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