Forum Post: Re: ActivInspire Suite Network Install 1.8 Problem
James,Thanks for letting us know. We'd like for you to locate and uninstall the .NET Framework installations that you have on your system. Once they are removed, please reboot your machine. Once you...
View ArticleForum Post: Re: Printing across pages
Stella,Thanks for posting your question to the forums. We have logged this against support case number 386206 if you want to call in to talk about it. If you want to do this, please contact us on the...
View ArticleForum Post: Re: Windows 8.1
Katsumi,That is wonderful news! Thank you for letting us know!Thanks again,
View ArticleForum Post: Re: Can iPad or Android tablet be mirrored to ActivBoard?
Eugene,Unfortunately we have no programs, or know of any programs that would help you to achieve this function. Have you checked the web for any programs that may help in doing this?Thank you,
View ArticleForum Post: Re: Intel NUC
Kristian,Thanks, but we need your product code. And also, do you have answers to the other questions that we asked? Once we get those results, we can help you.Please let us know if you have any...
View ArticleForum Post: Re: Calibrating the promethean board through my Macbook pro
You downloaded ActivInspire latest version? Lysanne
View ArticleForum Post: Re: Calibrating the promethean board through my Macbook pro
Ok. Thanks for the prompt response.I'm using IOS 10.9.2 MavericksThe driver's version I have is 5.9.15I'm using the USB straight up from the boardI'll appreciate any help that let me calibrate the...
View ArticleForum Post: Promethean ABV387 Pro Accessories
Hello,I came across a board second-hand, and it didn't have any accessories with it (just the board). Â It looks like I need the USB cord, Power Supply Unit, the Pens, and Wall-Mounting brackets.Does...
View ArticleForum Post: ActivBoard 50" touchscreen - drag and drop, or highlight.
Hey all,Hopefully you can help with this problem, as me and my class are getting a little frustrated...We have a touch screen TV (55" - GT55S06-3T) called the Sahara Clevertouch, with Activ software...
View ArticleForum Post: Re: Promethean ABV387 Pro Accessories
Ryan,Thank you for posting your question to the forums! For the power supply and pens, you can order replacements by calling U.S. (888) 652-2848 option 2. If it is a 2nd generation board, you will need...
View ArticleForum Post: Re: Intel NUC
Kristian,Thanks for your reply! Please look on the left hand side of your board, below the volume controls, and above the USB port on the side. There should be a decal with a product code on it there....
View ArticleForum Post: Re: ActivInspire Suite Network Install 1.8 Problem
I actually figured it out, it needed a specific build of Visual C++ 2008 Redistributable that ends in .4148. The one mentioned here npackd.appspot.com/.../9.0.30729.4148 .It's odd that other versions...
View ArticleForum Post: Re: NEED HELP BLUE SCREEN ON PROMETHEAN BOARD
Shauntia,Thanks for posting your question to the forums! Are you using a desktop computer or a laptop? If it is a laptop, please look for one of the function keys that has a picture of a monitor on it....
View ArticleForum Post: Re: Windows 8.1 64 bit
Hi,This issue was not software related at all. It is an issue with the laptop itself. The Lenovo Thinkpad L440 has USB sockets that are under powered. Anything longer than the cable supplied will cause...
View ArticleForum Post: Re: Activ Inspire Crashing when answering self paced questions.
Hi PaulCase reference 00386974 has been created with Promethean Technical Support should you need to contact us regarding this issue.Does the issue still occur if you were to use this flip chart on...
View ArticleForum Post: Re: Activstudio keeps closing down
Hi Helen.To help us to try and fix this issue for your self, please could you advise us which software you are using? Are you using ActivInspire with the studio look? or are you referring to the older...
View ArticleForum Post: Re: Ubuntu 14.04
Hi Gianni.(case 387129)I have also passed your request as an enhancement to hopefully be implemented in future releases of ActivInspire.Currently, there is no update regarding the support for Ubuntu...
View ArticleForum Post: Re: Leap Motion + Promethean Board?
Hi Marnie.As this isn't a Promethean product we can't say for sure if this will work or not as it won't have been tested with the board or the ActivInspire software. However looking at the device, it...
View ArticleForum Post: Re: audio for DVD or VCR after Apple TV connected?
Hi Amy.(Case Ref: 00387488)I think for this issue you may need to have a look at the Apple TV support page as we are unable to provide technical support for this product. The issue you have described...
View ArticleForum Post: Re: Inspire crashing
Hi Helen.I replied back to your message on the other thread, please could you help us to clarify some information so we can assist further to help you resolve this issue? Are you using ActivInspire...
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