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Forum Post: Re: Promethean ABV387 Pro Accessories

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Ryan,

Thank you for posting your question to the forums! For the power supply and pens, you can order replacements by calling U.S. (888) 652-2848 option 2. If it is a 2nd generation board, you will need the following part number for the power supply:

CB-5302027S42 and ACTIV-UNIV-PSU. You will need to order ACTIVPEN3 for the pen replacement. They can help you get those parts when you call that number.

Please let us know if you have any questions! Case number 386377 has been opened to help support this issue. You can call us to discuss your question if you'd like. If you want to do this, please contact us on the phone line listed at www.prometheanworld.com/.../technical-support-numbers.

Thank you,


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