Forum Post: Re: Need Pen and Remote
Hey Don.The replacement ActivPens for the Promethean ActivBoards will still be available.The phone number for purchasing these products can be found below:- U.S. (888) 652-2848- Canada (800)...
View ArticleForum Post: Re: Pens not working in Windows 8.1/64 bit
Hey PaulPlease could you update to the latest ActivManager (ActivDriver) version as this will have been tested with Windows 8 operating systems as 5.7.22 was released prior to Windows 8. Please go to...
View ArticleForum Post: Re: Warping Portable Promethean Boards
Hi gents. The best way is to use stoppers behind the board, the issue with an extreme short throw projector is that the image will adjust dramatically if you tighten a screw or if the wall isn't...
View ArticleForum Post: Re: Support Ticket 00387126
Hi Helen.(case 387126)Thank you for this information.I have made a note of all this information and will email you directly from the support case we have created for yourself. Thank youAdam
View ArticleForum Post: Re: Blurred image
Pitty,Thanks for posting your question to the forums. We see the linked forum post, and we agree this is information that is pertinent to your issue. Have you tried adjusting the focusing rings on the...
View ArticleForum Post: Re: Ressource Main pack 1.1 .msi in danish
Hi.Case reference number 00388815 has been created with Promethean Technical support to help assist with this issue should you wish to contact us directly.Currently there is no Danish main resources...
View ArticleForum Post: Re: Pen sensitivity
BlaineTechLab,Thanks for your reply,Just to confirm, can you test the ActivPen on another board?To better understand your issue, can you provide us the model number of your board?Also post what...
View ArticleForum Post: Re: How do I use special characters for letters?
Thank you. I have done the same. But now I am trying to use the new app Classflow, which claims to make Promethean flipcharts more easily sharable with students. However in the flipcharts that I have...
View ArticleForum Post: Re: No sound while recording
Hi Rachel-I am not aware that it has been fixed but I also have not tried it recently. Sorry about not being helpful. Maybe Ana knows if the fix has been included in the recent software updates....
View ArticleForum Post: PENS Not Working - IWB ABV378S300
ActiveInspire IWB.Windows 7 64BITThe board lights up and I can see computer image on the IWB however the PEN is not working. Under Computer Management/Active Board Inspire Appears with drivers but no...
View ArticleForum Post: Re: PENS Not Working - IWB ABV378S300
Hi Jas, Thanks for your comment. Case 390629 has been raised, should you need to contact us directly. Please can you let us know what the model number of the board is.You can download the driver from...
View ArticleForum Post: Re: access point specs. for activengage
Ahmed,Thanks for letting us know about your question on the forums. ActivEngage is not the part that you will need to worry about for this issue. You will need to have an access point with the ability...
View ArticleForum Post: Re: Saving an incomplete collaborative story
Lucy,Thanks for posting your question to the forums. Are you working in the Activinspire software, with a flipchart being used as the story holder? If so, to save, you will go to the file menu, and...
View ArticleForum Post: Re: Saving a collaborative story when it isn't finished
Lucy,Thanks for posting your question to the forums. Are you working in the Activinspire software, with a flipchart being used as the story holder? If so, to save, you will go to the file menu, and...
View ArticleForum Post: Re: Board Stopped Recognizing Pen
Andy,Here are some links to download the newest driver for your system:64-BITpromethean.box.com/.../w23shomp176htaqpd7cm32-BITpromethean.box.com/.../4bckcxokjhqf028ihlslJust choose the platform that is...
View ArticleForum Post: Re: ActivDriver 5.9 - serial
Mark,Thank you for letting us know. We have consulted with our escalations team here, and 5.8.46.3 should work for you for this issue. Here are some new links for this driver for both x32 and x64 based...
View ArticleForum Post: Re: ActivWand
Ryan,Thanks for posting to your question to the forums. Are you looking to get an Activwand for your board? Those devices were not designed for use with this board, but if you use them, they should...
View ArticleForum Post: Re: How do I use special characters for letters?
Marc,Have you posted this issue to the Classflow commmunity? They would be better able to explain what is going on with the Classflow system as it pertains to special characters.Please let us know if...
View ArticleForum Post: Re: How do I use special characters for letters?
Yes, I have. But the fact remains that I cannot "type" macroned vowels in Active software as I can in MS Word. If Promethean wants to make its software international and for use by all teachers, they...
View ArticleForum Post: Re: Changing answers after self paced tests
Adrian,Thanks for letting us know about your question on the forums. We have tried this type of answer in our offices, and it worked for us. Are you using quotes when you enter the answer? If so,...
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