Forum Post: Re: Board not connecting through the usb cable
E Long,You need to contact Promethean Technical Support to see if your board is still within warranty so we can fix this issue for you. If you want to do this, please contact us on the phone line...
View ArticleForum Post: Re: Writing in Pen Mode
Mohammad,Thanks for letting us know about your issue. What kind of board do you have? Please tell us the product code so we can see if we can tailor some troubleshooting options for you based on your...
View ArticleForum Post: Re: ActivOffice & Webex
Dana,Thanks for letting us know. We are going to escalate this issue for you now, so stay tuned to this thread for any updates that we receive from that department.Thank you,
View ArticleForum Post: Re: Projector problems--PRM 30A
Hi I had the same problem I realised that the lamp door is meant to press and hold a button on the motherboard of the projector it wasn't doing this so i got some tape and layered it to keep it pushed...
View ArticleForum Post: Re: ActivOffice & Webex
Dana,Our escalations team has tested this setup and everything works for us here. Can you please try with a different browser, preferably Chrome?Please let us know your results by replying to this...
View ArticleForum Post: Re: Pause the Touch Screen Functionality of ActivBoard 100?
Hi Richard.Case 00393163 has been created with Promethean Technical Support to help with this query should you need to contact us directly about this issue.With the ActivPanel Touch, the only way you...
View ArticleForum Post: Re: Projector problems--PRM 30A
I'm not using projector without the lamp door off, I took it apart and because the lamp door wasn't making contact with the button. So I took it apart and got a paper clip the sort you use to hold big...
View ArticleForum Post: Profiles on Page
Does anyone know if there is a way to link a profile to a flipchart page? For example, if there is a page in my flipchart where I want to use the math profile, can I link that to that page of the...
View ArticleForum Post: Re: Profiles on Page
Hi Emily.(Case 393299)Thanks for posting on the forum. At the moment you do have to click on the switch profiles button on the tool bar to change the profile, however this is a great suggestion and I...
View ArticleForum Post: ActiveResponse changed after update
I just updated my drivers because I could not see the options to register my Active Response devices. After the update, the registration window did show the options, however when I tried to test them,...
View ArticleForum Post: Re: Board Stopped Recognizing Pen
Jonathan,I did everything necessary to update the driver, as well as update to the newest version of ActivInspire. After following your previous directions and links for updating, while logged on as...
View ArticleForum Post: Board reacts to pen but will not calibrate
I have a board that is reacting to the pen when it is at the board; however, when I select calibration on the board it will not acknowledge the pen at the board. I did use another pen on the board and...
View ArticleForum Post: 29 out of 32 ActivExpressions will register
Hello, I have a class set of 32 ActivExpressions. 29 devices are registered! Yay! Three devices are not registering or if registered, will not receive the question. Any suggestions on how to fix...
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Forum Post: Re: Board reacts to pen but will not calibrate
Hi Rebekka.Thank you for posting on the forums.I have created a Technical Support case to help assist with this issue should you need to contact us directly, please quote your reference number which is...
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Forum Post: Re: 29 out of 32 ActivExpressions will register
Hi Leanne.Thanks for posting on the forum!I have created a Technical Support case to help assist with this case, should you wish to contact us directly please quote 00393659.The devices that you are...
View ArticleForum Post: Re: Board Stopped Recognizing Pen
Adam and Jonathan,Thanks for the help and the multiple responses. Adam's idea of allowing full user control seems to have done the trick. We'll see how long this holds up, but it's a nice feeling to...
View ArticleForum Post: touch not working with dual output video
My site has received 75 Promethean activeboard touch88 boards with version 3.06 firmware, along with EST P1 projectors. when I install the activespire software to a computer with just the onboard video...
View ArticleForum Post: Re: ActiveResponse changed after update
Hello Adam,I updated using the link but the issue is the same. When I go to do an ExpressPoll, the only options I get are multiple choice and Y/N True/False options and when I try them it says I do...
View ArticleForum Post: Re: Board Stopped Recognizing Pen
Andrew, Your more than welcome, glad we could help fix the issue. If you ever need any help don't hesitate to get in touch.AdamPromethean Technical Support
View ArticleForum Post: Re: ActiveResponse changed after update
Hi Vildo,Glad that this worked. If you ever have any questions, don't hesitate to get in touch! AdamPromethean Technical Support
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