Forum Post: Re: touch not working with dual output video
Adam,Thanks for the answer! awesome response time too. now I can configure any others that I run into with this issue. adding the board makes windows think it is a tablet and that's why the OS gets...
View ArticleForum Post: Re: 29 out of 32 ActivExpressions will register
Thank you Adam! The devices are ActivExpressions. I will try your suggestions and get back to you with the information.
View ArticleForum Post: Re: resources will not download to activeinspire
I have a MacBook Pro that runs Snow Leopard. I have been trying to download a math collection but it will not show up in finder as a download and from my download icon on my dock, it only shows a...
View ArticleForum Post: Re: resources will not download to activeinspire
Sorry to bother... I have figured it out and was able to locate the package in finder, move it to documents, and then import it from documents to ActivInspire.
View ArticleForum Post: Re: Images without background
Actually, to solve that, we just only need using ActivInspire tools.
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Forum Post: text color--can't change
I can't change my text color very easily. I get the formatting toolbar, but the length of the font window is super long so it has no room for color, line spacing, bullets, etc. It is a pain to hover...
View ArticleForum Post: Re: 29 out of 32 ActivExpressions will register
Hi Leanne.Please let me know if this information helps.ThanksAdamPromethean Technical Support
View ArticleForum Post: Re: ActivOffice & Webex
Hi Dana(Case 00393048)Do you get any error messages or dialogue boxes at all when testing? If so please could you take a screenshot of this? Please could you clear the temp files for the computer, if...
View ArticleForum Post: Re: text color--can't change
Hi JoanneI have created a Promethean technical support ticket to help assist with this issue. Should you wish to contact us directly please quote your reference number 00394317. Please could you...
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Forum Post: Empty shared resource folder
I am completely frustrated by this very common problem I seem to be finding in several schools and now on my own laptop. I have just done a complete fresh install of ActivInspire and have an empty...
View ArticleForum Post: Re: ActivBoard & Xbox
Hi Leena.Thanks for posting on the forum!Where is your AV cable from your xbox going into? What type of ActivBoard and system do you have? The projector won't produce sound from the unit directly,...
View ArticleForum Post: Re: Empty shared resource folder
Hi Laura.I have created a Promethean technical support case to help assist with this query. Should you wish to contact us directly please quote reference number 00395872.On your resource browser in...
View ArticleForum Post: Re: Pen not working after Logoff or Restart!
Hi Adam.Thanks for posting on the forum.To help assist you with this issue, I have created a Promethean technical support case. Should you wish to contact us directly, please quote your case reference...
View ArticleForum Post: Re: My Pens No Longer Work
Hi Stephanie,Your case ref: 00396442I will suggest that you update the ActivDriver to the latest edition which is 5.9.27 which you can download from this link...
View ArticleForum Post: Re: Flipchart automatically converted to temp file - cannot save...
Hi Adam,I ran the "Restore File Associations" but it did not restore the .temp file to a .flipchart. I can save other files as a .flipchart, both those saved locally and on Google Drive. I did copy...
View ArticleForum Post: Re: Flipchart automatically converted to temp file - cannot save...
Also, I guess I should clarify...I have a local Google Drive folder on my desktop that syncs with the cloud, so I'm not actually uploading the file each time I save it.
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Forum Post: Re: Empty shared resource folder
Hi When I changed the profile path to the default location as per your reply this is what I get:This isn't right either.I am using Windows 8.Laura
View ArticleForum Post: Flipchart files corrupting with Windows 8.1
I recently upgraded my laptop from one that ran Windows XP to Windows 8.1. Since upgrading I have had several instances where my flipcharts have vanished upon opening them. The pages are blank but I...
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