Hi Dana
(Case 00393048)
Do you get any error messages or dialogue boxes at all when testing? If so please could you take a screenshot of this?
Please could you clear the temp files for the computer, if you are using Windows 7, this can be done by clicking on your Windows icon, and typing %temp% into the search bar. Please delete the contents of this folder and test again.
Please let us know if this helps.
Adam
Promethean Technical Support
