Hi Joanne
I have created a Promethean technical support ticket to help assist with this issue. Should you wish to contact us directly please quote your reference number 00394317.
Please could you confirm which version of ActivInspire that you are using? Please launch ActivInspire and click on Help>About.
If you are using a version prior to 1.8, please could you update the ActivInspire software by clicking on Help>Check for updates.
Please could you advise which version of MAC you are using and if you have any particularly large names for fonts which is causing this to be larger than normal?
I look forward to your reply.
Adam
Promethean Technical Support.
