Forum Post: Re: Issue with Camera Snapshot
I still have this issue.Retina display was launched Feb 2012.It has passed more than 2 years from launch.I hope this is solved as soon as possible.
View ArticleForum Post: Re: Ubuntu 14.04
Hello,I'm also a teacher and IT responsible at a high school in Spain. We have the same problem: We have now 18 Promethean boards working with Ubuntu 12.04 and we want to change to Ubuntu 14.04, but...
View ArticleForum Post: Re: PRM-30 'filter warning'
I have Promethean EST-P1 projector is frequently showing "filter warning " message, i can't find any filter in that series projector please suggest me how to resolve that popup message error. Thanks...
View ArticleForum Post: Re: Text out of alignment when opening flipchart.
I Chapman,Thanks for letting us know about your issue. What is the resolution the Surface is using? Do you have it attached to an external display, with a cloned display to another device, when this...
View ArticleForum Post: Re: Flipchart files corrupting with Windows 8.1
Dion,Thanks for posting this question to the forums, and letting us know about your issue.Are you trying to save the flipcharts to a thumb drive, or USB stick of some sort? We need to know if you are...
View ArticleForum Post: Re: Handwriting Recognition (Spanish)
I would like to use Spanish handwriting recognition. Can you help?
View ArticleForum Post: Re: Text out of alignment when opening flipchart.
Thank you for the suggestions, after installing the latest update and restarting the surface, it all seems to be working perfectly fine.Ian
View ArticleForum Post: Re: It doesn't work! :(
Claudia,Thanks for letting us now about your issue. We have created support ticket 00397233 to support this issue if you want to call in about it. If you'd like to do this, please contact us on the...
View ArticleForum Post: Re: Text out of alignment when opening flipchart.
I Chapman,Thanks for letting us know! We are glad things are working properly for you now. Please let us know if we can help in the future!Thank you,
View ArticleForum Post: Re: Handwriting Recognition (Spanish)
Ana,The same file should be able to be used for Spanish as well, as they both use the same character-sets. Have you tried downloading the Handwriting Recognition Tools from PrometheanPlanet.com? Please...
View ArticleForum Post: Re: PRM-30 'filter warning'
Ghufran,All you will need to do is look for the Activmanager, in the system tray next to the clock. It is a white box with our logo inside. If you hover over it, it should say "Activmanager." Please...
View ArticleForum Post: Re: Office 2013 activoffice
James,Unfortunately this is still a suggestion with the developers. Please keep an eye out on prometheanplanet.com for any updates to the Activinspire software. We apologize for any inconvenience that...
View ArticleForum Post: using activInspire on home laptop
I have tried to install the personal version of activInspire on my home laptop. It is saved but will not open because it says there is a problem with word 2013. Am I doing something wrong or am I out...
View ArticleForum Post: Re: using activInspire on home laptop
Hi,Thanks for your comment.Your case 00397553 has been raised, should you need to contact .As it says, MS Office 2013 is not supported by ActivOffice.We do not currently have any time frame when MS...
View ArticleForum Post: Re: new touch screen board not calibrating
Hello,Case 00397554 has been raised should you need to contact us.Please could you inform us of the ActivDriver version which can be found in Control panel and at the bottom of the screen that states...
View ArticleForum Post: ActivInspire does not open.
I have a Windows 8.1 computer and my activboard is ABV378PRO. The firmware is V8.04 with a USB connection and the driver is V 5.7.22.1. When I try to open my ActivInspire program, the initial fire...
View ArticleForum Post: PRIMARY VS. STUDIO
i'M BRAND NEW TO THIS APPLICATION. CAN YOU TELL ME WHAT THE DIFFERENCE BETWEEN PRIMARY AND STUDIO IS? THANKS.
View ArticleForum Post: Re: ActivInspire does not open.
Hi JolynnSorry to hear that you are experiencing issues when launching the ActivInspire software.Please could you let us know the version of ActivInspire installed? To find this information, open...
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Forum Post: Re: PRIMARY VS. STUDIO
Hi Gita.Thanks for posting on the forum.When in ActivInspire as default the setting will be set to the "Studio" look at feel. You can change to the "Primary" look and feel by going to the launch...
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