Hi Jolynn
Sorry to hear that you are experiencing issues when launching the ActivInspire software.
Please could you let us know the version of ActivInspire installed? To find this information, open ActivInspire, click on Help>About and this will be in bold text at the top of the window which appears.
Please could you also ensure that your java, flash and flash for other browsers is up to date?
To download "Flash for other browsers" please go to http://get.adobe.com/flashplayer/otherversions/
Please could you also clear your temp folder? If you are using a Windows operating system, this can be found in C:\Users\USERNAME\AppData\Local\Temp or by clicking Start/Windows button> in the search field type %temp%.
Please let us know by replying to this post. We have also created support ticket 00399424 to support this issue if you want to call in. If you want to do that, please contact us on the phone line listed at www.prometheanworld.com/.../technical-support-numbers .
Adam
Promethean Technical Support