Forum Post: Re: Dual User Pen
I have come across two customers with dual pen issues in the last week. One customer has the latest software and driver and a 587 board and the student pen works when dual pen is off but not when dual...
View ArticleForum Post: Re: Connecting Promethean Board to Tablet
Callahak,This is incorrect. Once the Activslate has been calibrated, you should be able to use your mouse anywhere on the screen. Are you using one now, and that is what is happening? Please let us...
View ArticleForum Post: promethean board
I no longer have a promethean board but changed to a new school that uses inner write boards. Can I use active inspire with an inner write board. I really miss my P-board.
View ArticleForum Post: active inspire
I no longer have a promethean board but my school that i am at uses inner write boards. Can i use active inspire and all my flip charts with an inner write board. I so miss my P-board ?
View ArticleForum Post: Re: PRM 30 Lamp / Projection
Hi John.Thanks for posting on the forum.The possible issue that you are experiencing could relate to the projector or the lamp. The best way to identify this would be to test another known working...
View ArticleForum Post: Re: Projector powers up but does not project
Hi Nathan.The possible issue that you are experiencing could relate to a possible internal fault to the projector or that the lamp may be faulty. The best way to identify this would be to test another...
View ArticleForum Post: Re: active inspire
Hi Cathy.Thanks for posting on the forum.To help answer your question, you can use ActivInspire Personal Edition with non-Promethean products, subject to having applied for a Teacher Consent...
View ArticleForum Post: Re: promethean board
Hi Cathy.Thanks for posting on the forum.To help answer your question, you can use ActivInspire Personal Edition with non-Promethean products, subject to having applied for a Teacher Consent...
View ArticleForum Post: Re: Activboard 300 - horizontal lines
Hi Darren.I have created a Promethean technical support case to help support this issue you are experiencing. Should you wish to contact us directly, please quote 00401746.The firmware file for the 300...
View ArticleForum Post: Re: Connecting Promethean Board to Tablet
Callahak,There is no Promethean solution for this currently, however what you may be able to do is to remote desktop on to your computer through an application on the tablet device which is then...
View ArticleForum Post: Re: personal and professional versions.
Hi Cate,Thanks for posting on the forums.Do you have any Promethean equipment in your classroom at all? If so, you will be able to generate a license for ActivInspire so that you can upgrade the...
View ArticleForum Post: activinspire personal to professional
HiI wonder if anyone can help please?I'm at a new school and the school has activ boards & activstudio on most computers, with a few running activinspire personal. Having been used to activinspire...
View ArticleForum Post: Re: activinspire personal to professional
(Case 00401898) Hello Liz, If there are 300 Pro or 500 Pro Series ActivBoards at this school, then a single-user license key can be generated with that board’s serial number and product code using this...
View ArticleForum Post: Re: ActivInspire does not open.
(Case 00399424) JoLynn, By following these instructions, you will remove all elements of the ActivInspire application including the licensing information. Therefore you will need to have your...
View ArticleForum Post: Re: ActivDriver x64 Err: 1603 and ActivInspire Err: 1603
Hi,Thanks for your comment.Case 00401914 has been raised, should you need to contact us directly.I have found the following articles which explain what solutions can be implemented in regards to this...
View ArticleForum Post: Re: Some missed instruments from right panel and I need help add...
Hi Sehla.Thanks for posting on the forum.I have created a support case to help assist with this forum post. If you wish to contact us directly regarding this, please quote your reference number...
View ArticleForum Post: Re: Some missed instruments from right panel and I need help add...
Hi Sehla.Thank you for your reply. (Case 00402010)Once the 60 day trial period has finished it will automatically disable the extra features which are included in the professional version. Uninstalling...
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Forum Post: Re: Professional Edition
Hi Rhonda.Thanks for posting on the forum.You can generate a serial number for ActivInspire using the model number and serial number from your ActivBoard providing that these steps have not been done...
View ArticleForum Post: ActivEngage2 in Internet Explorer
Hello,We are just starting off with ActivEngage2, though we have been using ActivInspire, ActivBoards and ActivExpressions (1&2) for several years. We have setup a server, updated and tested...
View ArticleForum Post: Still purple light
Hello All, My board has got still purple light on. I think because of that my pen is not working. All steps to resolve this have been followed: unplug power supply, unplug usb.Now when I plug power...
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