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Forum Post: Professional Edition
My school district has given us an organization name and serial number to download the professional version onto our home computers. I followed the directions for a previous question and the screen...
View ArticleForum Post: Re: Ubuntu 14.04
Hi,I am a technical instructor and I've been delivering training sessions in several locations all over the world. Some of them had Promethean boards but I was unable to use them as you did not release...
View ArticleForum Post: Re: Ubuntu 14.04
Hi Narcis & Tomasz.(Case 00403429)I have passed you suggestion for the Ubuntu 14.04 operating system to be support with the Promethean ActivDriver and software to our development team to hopefully...
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Forum Post: Re: ActivEngage2 in Internet Explorer
Hi Neil.Thanks for posting on the forum.I have created a technical support case reference number should you wish to contact Promethean Technical support directly regarding this issue. The case number...
View ArticleForum Post: Re: One pen doesn't work one does
(Case 00404459) Hello Rosemarie, For the non-working pen in question, kindly remove and re-seat the nib from that pen an test that pen on a different board. If the pen is still not working at that...
View ArticleForum Post: Re: new laptop, new AI software, new driver software, no pen...
(Case 00404462)Hello Bryan,Has a lack of connection also been seen when other computers connect to this same board? Is the USB connection being routed through any extensions, boosters, or other...
View ArticleForum Post: Re: Still purple light
Hello,Thank you for your reply.By model number do you mean product number? if yes this is ABV378PRO.Version: 5.8.46USB is fine and is connected straight to the board. There are no on wall(box)...
View ArticleForum Post: Re: Still purple light
(Case 00403433)Margaret,Kindly disconnect the USB cable from the upper left corner of the ActivBoard and power off the amplifier on the side of the board. After about 30 seconds, only reconnect the...
View ArticleForum Post: Re: Bluetooth connection
(Case 00404775) Hello Jason, With the version 5.9 ActivDriver, any serial or Bluetooth connection would need to be manually enabled in the ActivManager upon booting up the computer or logging in to...
View ArticleForum Post: Re: Activation key ABV387PRO
(Case 00386105) Colin, Depending on the Operating System in use, the ActivInspire License Key (in a file called inspire_license.xml) can be retrieved from the following locations: Windows...
View ArticleForum Post: Re: Bluetooth connection
Thanks Jarrad. We have found that if the Activboard is connected via usb then it will automatically connect when the computer is powered on. Unfortunately we have quite a few bluetooth connections...
View ArticleForum Post: Re: no display yet pen and touch actions show up on laptop
(Case 405356) Hello Tom, In addition to a USB connection being made from the computer to the board, there will also need to be a VGA connection made from the computer to the projector in use with that...
View ArticleForum Post: Re: ActivExpressions not working
(Case 00405358)Hello Wendy,Which version of the ActivInspire software and ActivDriver are installed on the computer is use with the Expression devices?When attempting to begin a voting session in...
View ArticleForum Post: Re: no display yet pen and touch actions show up on laptop
Thanx Jarrad ... I'll try that next week when I'm in class... I know the VGA works, just didn't know you had to have 2 connections... will let you knowpeace,tom!
View ArticleForum Post: flash bridge crosswalk
If you own a MacBook Pro,you would go into Active Monitor to quit the flashbrige .
View ArticleForum Post: Re: how do you close: flashbridge-wrapper-crossplatform
If you are working on a McBook Air, you will need to go to Active Monitor under Utilities to shut down the FLashbridge.
View ArticleForum Post: Re: ActivInspire does not open.
(Case 00399424) JoLynn, On the Teaching Account, kindly delete the contents of C:\Users\%USERNAME% \AppData\Roaming\Promethean\ActivInspire\UserProfile then re-start the computer and attempt to open...
View ArticleForum Post: ActiveExpression Flipcharts
I was wondering if there are specific flipcharts for use with activexpression devices on Promethean planet and if so how we can narrow the search to include only those flipcharts?
View ArticleForum Post: Converting flipcharts to Smart Notebook
Hi there, I have returned to teaching and my new school has Smart Notebook. I have a lot of flipcharts on active inspire in old versions. When I go to import the flipcharts I only have the option up to...
View ArticleForum Post: Re: Ubuntu 14.04
Dear Prometheansupport!I'am a teacher at a school in berlin, germany and my school own 20+ boards. Please, Please increase the priority of the linux port. Ubuntu 1404 is out a couple of months, our...
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