Forum Post: Re: ActiveExpression Flipcharts
Hi Hailey.(Case 00405802)Thanks for posting on the forums.The Promethean planet website doesn't have this option which will narrow down flip charts which are for use with the learning response devices...
View ArticleForum Post: Serial Number for a Rebuilt Machine
I have a PC which has had Windows reloaded after a complete failure and need to re-install the ActivInspire software. How can I get the appropriate license key to enable me to do this?
View ArticleForum Post: Re: Ubuntu 14.04
Adam,So 'later in the year' infers we have to forego upgrading our Ubuntu installations to 14.04 and stay with 12.04 this school year? School begins for us the last week of August. As was stated...
View ArticleForum Post: Re: ActivInspire does not open.
I tried deleting the contents of C:\Users\%USERNAME% \AppData\Roaming\Promethean\ActivInspire\UserProfile and restarting the computer. There has been no change.
View ArticleForum Post: Re: Converting flipcharts to Smart Notebook
(Case 00405875)Michelle,While ActivInspire can import files from SMART Notebook’s software (up to v11), we do not have a utility to export Flipcharts to the SMART Notebook format. If this is a...
View ArticleForum Post: Re: Serial Number for a Rebuilt Machine
(Case 00405876) Wayne, If the Activation Key (20 Digits in length, starting with 0015 or 0016) was not retrieved from the computer prior to its being wiped, then your options are: 1) If the Key...
View ArticleForum Post: Re: ActivInspire does not open.
(Case 00399424)JoLynn,Do both the teaching and personal accounts on the computer have the same level of system permissions? If you create a different account on the computer (with the same permissions...
View ArticleForum Post: Re: ActivExpressions
(Case 00405877) Hello Wendy, In the Control Panel of the computer’s ActivManager, look to the bottom of that window for a copyright date. Following that date will be the version of ActivDriver...
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Forum Post: Re: How to update drivers
(Case 00405878) Wendy, The ActivManager will always be near where the time and date display on a computer. In Windows: And in OS X:
View ArticleForum Post: Re: ActivExpressions
Hi Hailey.I have created a Promethean technical support case to help assist with this forum thread. The reference number is 00406155 should you wish to contact us directly regarding this issue.Is it...
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Forum Post: Re: no display yet pen and touch actions show up on laptop
(Case 405356) Tom, To calibrate an ActivBoard, look for the ActivManager icon in the menu bar of OS X. Click on that icon and choose ‘Calibrate’ from the menu that appears.
View ArticleForum Post: Re: ActivInspire does not open.
(Case 00399424)JoLynn,In this case, making that test account the new teaching account and deleting the older teaching account, making sure to back up any needed files, may be an option.If you do want...
View ArticleForum Post: multiple program downloads for one product
I would like to have the Activeinspire program on my laptop to work on my documents away from the whiteboard. Is this possible? I have downloaded it onto the computer linked to the board and now when...
View ArticleForum Post: Re: Activinspire and Windows 8
Hi Blake. (Case 00407047)Are you running ActivInspire 1.8? You can check this by launching ActivInspire and clicking on Help > About.On your 'Page Browser' do you see the thumbnails of each of the...
View ArticleForum Post: Re: multiple program downloads for one product
(Case 00407361) Hello Adrianne, If you were attempting to use the board’s Product Code and Serial Number to generate a second Activation Key on Planet, that will not work. The board’s information can...
View ArticleForum Post: Re: windows 7 Professional 64bit và ActivInspireSuite+v1.8.64351en
(Case 00407365)Hello Hoang,Try either removing any spaces from the name of the PowerPoint file being imported or creating a new presentation in PowerPoint, copying all the slides from the file in...
View ArticleForum Post: Re: Activinspire and Windows 8
some students are hard headed and email me at asiyaward@gmail.com
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Forum Post: Re: changing clip art background
(Case 00409568) Hello Dara, Select the object in question on the flipchart, then access the Property Browser. Under the heading ‘Miscellaneous’, ensure that ’Transparent’ is set to “True”.
View ArticleForum Post: Re: inspire won't open with mac os x 10.9.4
(Case 00410578) Hello Angie, First, please ensure that you are logged onto the computer as a full administrator and you can also view hidden folders on the system. Then, go to these locations and...
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