Forum Post: Re: Solid red flame
(Case 00410584)What is the product code from the board in question?Which version of the ActivDriver is installed on the computer in use with that board, and how does that board connect to the...
View ArticleForum Post: Re: Adobe Flash Files
Hi Christina.Thanks for posting on the forum.Is this linking to a you tube video as such? or just the file type which is a flash file? Most websites such as YouTube will provide an embed html code...
View ArticleForum Post: Re: Solid red flame
(Case 00410584)Kindly reference Article 10902 from our Promethean Knowledge Base (www.prometheankb.com) to download an up-to-date driver to install on the computer used with this board.If the USB...
View ArticleForum Post: Re: ActivExpressions
HiI discovered I'm not using the latest software, however I got an error message when trying to upgrade so I'll have to talk with the school technicians. I can take a screen shot of the problem but...
View ArticleForum Post: Cannot open ActivInspire on Macbook Pro OSX 10.6.8
There is an error when I try to open ActivInspire after downloading. It freezes up and gives an error message.I have installed correctly.
View ArticleForum Post: How do you close flashbridge-wrapper-crossplatform for PC?
Following instructions while updating Flash, I deleted the old. Now I have none, because of your file: flashbridge-wrapper-crossplatform. I can find it in Task Manager, but then what? There seems to be...
View ArticleForum Post: Re: how do you close: flashbridge-wrapper-crossplatform
"The Flash Bridge component is bundled into the ActivDriver at the time installation on the computer. If using Windows, you can remove this component afterwards, by modifying the Installation through...
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Forum Post: Re: ActivExpressions
Hi Hailey.(Case 406155)You can reply back with a screenshot via this forum post. If you click on 'Use rich formatting' text near the reply text box, a new window will launch showing that you can edit...
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Forum Post: Re: Flipchart background
Hi Annette(Case 411578)Thanks for posting on the forum.Yes you can change the default background on ActivInspire. Once ActivInspire is open, you can click on File>SettingsUnder "Flipchart" you can...
View ArticleForum Post: Re: How do you close flashbridge-wrapper-crossplatform for PC?
Hi Lee.Thanks for posting on the forum.I have created a Promethean Technical Support case to help support your issue. Your case reference number is 411581 should you need to contact us directly please...
View ArticleForum Post: Re: Browsers not sliding away
Adam, I found them in System Preferences. My Flash is NPAPI Plug-in v14.0.0.145 (is that the right item?). My Java was 7 Update 60, I think, which I just upgraded to Update 65. After doing that, I ran...
View ArticleForum Post: Re: Ubuntu 14.04
Dear Prometheansupport.I'm Administrator at a school in germany with about 30 Promethean Boards working with Ubuntu-Linux and we're waiting fot the 14.04 support, too. Are there any informations or an...
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Forum Post: Re: how do you close: flashbridge-wrapper-crossplatform
(Case 00376047) Lee, To close the Flash Bridge, look to the ActivManager in the lower right of your Windows desktop and click on that Icon. On the menu that appears, choose “Flashbridge”, then “Quit”...
View ArticleForum Post: Re: Cannot open ActivInspire on Macbook Pro OSX 10.6.8
Adam, I think you are probably correct that it has something to do with Java. How do I check or fix it? I just downloaded the current version of ActivInspire from Promethean Planet website 2 days...
View ArticleForum Post: Re: Ubuntu 14.04
(Case 00411936)Support for Ubuntu 14.04 has been slated for inclusion in a future release of the ActivInspire software.Although there is not a date for that release, we will post any announcements in...
View ArticleForum Post: Re: Browsers not sliding away
Thanks, Jarrad. Let's go ahead and consider this closed, as I haven't seen it happening since the Java update.
View ArticleForum Post: Re: Cannot open ActivInspire on Macbook Pro OSX 10.6.8
(Case 00411563) Eric, In our experience with that particular error, we have found that there was a problem with a Plug-In. To help with that error, we would recommend:- Make a copy of the...
View ArticleForum Post: Re: Promethean projector PRM10 Lamp question
(Case 00411960)Misty,When in the settings menu of the projector (the icon which looks like a wrench and screwdriver at an angle), continue to scroll down the available options until the box in the...
View ArticleForum Post: Re: cannot open .as4a file after downloading Active software to...
(Case 00412009)Hello Carl,Instead of trying to open the file in the operating system, open the ActivInspire software. Look in the ‘File’ menu for an option called ‘Import’ and choose whether you would...
View ArticleForum Post: Re: Review of ActiView camera and software, integration
Hi Debra.If you are experiencing issues with your ActiView device, you can get in touch with Promethean Technical Support directly by either phone or through our knowledge base form which we can reply...
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