Hi Debra.
If you are experiencing issues with your ActiView device, you can get in touch with Promethean Technical Support directly by either phone or through our knowledge base form which we can reply via email. Or alternatively we can help you on the forum.
Please let us know what issues you are experiencing with your ActiView device and which model you have. The model number can be found on the bottom of the ActiView.
I have created a Promethean Technical Support case reference number should you wish to contact us directly please quote 412289.
I look forward to your reply.
Adam
Promethean Technical Support