(Case 00410584)
Kindly reference Article 10902 from our Promethean Knowledge Base (www.prometheankb.com) to download an up-to-date driver to install on the computer used with this board.
If the USB connection to the board utilizes any extension cables, boosters, or other hardware, please by-pass them in favor of a direct connection from the computer to the upper left corner of the ActivBoard using only a single length of A-to-B USB cable.
Also, is the computer in use with this board able to connect to other boards?