Hi Neil.
Thanks for posting on the forum.
I have created a technical support case reference number should you wish to contact Promethean Technical support directly regarding this issue. The case number is 00403431 and you can contact us on the phone or by email.
So we can best understand why the issue is only happening in Internet explorer, please could you confirm what versions of the below you are using:
-ActivInspire version (To find this information launch ActivInspire and click on Help>About)
-ActivManager version (You will have a ActivManager icon in your Taskbar Image may be NSFW.
Clik here to view.
, click on this and click on 'Control Panel'. At the bottom you will see a copyright and a version number)
-ActivEngage 2 server version - Access your ActivEngage 2 server by logging in and clicking on 'About'
-Is this installed on a local machine or on a server in the school?
Have you tried the alternative URL's which are suggested from the ActivEngage 2 server configuration log in page? You may need to add 'http://' in front of these when testing.
What are the security settings for Internet Explorer currently set to? And do you have any anti-virus software running which may be interfering with Internet Explorer?
I look forward to your reply.
Adam
Promethean Technical Support
