(Case 00403433)
Margaret,
Kindly disconnect the USB cable from the upper left corner of the ActivBoard and power off the amplifier on the side of the board. After about 30 seconds, only reconnect the USB cable to the upper left of the ActivBoard. Does the flame light up at that point, and if so, what colour is the flame?
When connecting the USB cable from the computer to the upper left corner of the board does the computer in use present any messages indicating that a device driver is loading?
Has any other computer connected to this board been able to establish a connection to the board and allow for pen input a the board to operate the computer?