Hi Stephanie,
Your case ref: 00396442
I will suggest that you update the ActivDriver to the latest edition which is 5.9.27 which you can download from this link www.prometheanplanet.com/.../SearchProductFiles.aspx
Please ensure that you disconnect the USB cable before the update. After the update calibrate the ActivBoard from the Activmanager.
Check the connection of the USB cable and ensure that the flame is white.
Reboot computer and test using a different USB port. Preferably, testing a port that is the furthest distance possible from original port used.
Check Device Manager of your computer for errors in the Human Interface Devices.
Connect the computer directly to the ActivBoard 300's PCA Hub via USB, bypassing any wallboxes/ connectivity and try another computer.
Should the pen still not working check that on the Control panel of the ActivMnager, Pen tab that it is set to Mouse, try another pen that works on another ActivBoard.
Thanks
Franklin
Promethean Tech Support
