Stacey,
Thank you for posting your question to the forums. We have created support ticket number 385156 to support this issue if you want to call us about it. If you want to do this, please contact us on the phone line listed at www.prometheanworld.com/.../technical-support-numbers.
In order to help you, can you please tell us the exact error that you receive when trying to open the exported results? Also please let us know what version of Windows you are using, as well as the Microsoft Office version that you are using. Once we know that we can provide more detailed troubleshooting that you can try.
Please let us know if you have any questions.
Thank you,