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Forum Post: Re: Pens not working in Windows 8.1/64 bit

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Hi Jonathan

I would love to be able to look in the hardware tab and find a version number to give you but the Activemanager remains empty of information of any sort. When the USB cable is plugged into the computer all that happens is a constant dinging sound and the Activemanager does not come up with any information about the firmware of the board or the driver number. There is absolutely no recognition of any sort that a board had been plugged in at all.

If I take the same laptop to another, older model board and attach the USB cable then everything is perfectly OK. The Activmanager shows the firmware number, driver number and picks up that 1 device is attached and all the software, pen and board work perfectly.


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