Forum Post: Re: Desktop annotation only working on part of board
(Case 00347508)Hello Shawna,Is the document being scanned directly into Inspire or is the document being scanned in as a PDF then imported into Inspire or annotated over using the Annotate Over Desktop...
View ArticleForum Post: Re: Self-Paced Quiz
(Case 00347512)Hello Sophia,Which version of the ActivInspire software and ActivDriver are in use on the computer? Which version of firmware is on the ActivExpression devices being used in the...
View ArticleForum Post: Activinspire and Windows 8
I have a number of students who are now using Windows 8 and cannot fully open a flipchart I have given them. The chart opens but all text is only 25% visible. They have to click in each piece of text...
View ArticleForum Post: shared sounds folder
When my computer was "ghosted" by the IT department, I lost some of the shared sounds I had from activstudio.How do I retrieve these or add new sounds to this folder?
View ArticleForum Post: Re: Issue with Camera Snapshot
Adam Thanks for replying - and for speaking to the Escalations department. i appreciate that the amendments to ActivInspire have cost implications and the focus of the company may well be on the...
View ArticleForum Post: Re: Activinspire and Windows 8
Hi Adam, Thanks for your comment. Case 00347574 has been raised, should you need to contact us directly. We are not aware of this issue happening on Windows 8. Can you either supply some screenshots of...
View ArticleForum Post: Re: shared sounds folder
(Case 00347623)Hello Laura,If you know the name of one of the files in question, a search in Windows Explorer can help locate that file along with other resources that may have been lost, as long as...
View ArticleForum Post: Re: Desktop annotation only working on part of board
(Case 00347508) Shawna, The Professional Edition of ActivInspire does allow users to Import PDFs directly into the software through ActivInspire’s File menu, under ‘import’. This will import the PDF...
View ArticleForum Post: Re: Writing Issues
(Case 00347652) Daniel, Please refer to Article 10360 from our Promethean Knowledge Base for a firmware update to apply to that board, as well as instructions for applying that update to the board....
View ArticleForum Post: Re: New Update
(Case 00347677) Hello Kylee, If this update was performed through ActivInspire’s “Check for Updates” option, then you would have only updated the ActivInspire software without updating the Driver; that...
View ArticleForum Post: Re: Update
Hi DonnaCan you please update your ActivDriver from the below link and post back your findings? The driver isn't bundled as part of the Inspire auto update so needs to be done...
View ArticleForum Post: Re: I have a board that we have to recalibrate multiple times a...
(Case 00347698) Hello kwondra, First, try logging into the computer as an administrator to calibrate the board, then log back in as yourself. Is the calibration staying in place as the board is used...
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Forum Post: Re: No devices working after update
(Case 00347703) James, Please ensure the ActivExpressions are set as the devices to target with questions in the ActivInspire software. This can be done in ActivInspire’s Voting Browser, using the...
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Forum Post: Re: After update yesterday, activhub is no longer detected
(Case 00347711)Wendy,Please ensure the ActivExpressions are set as the devices to target with questions in the ActivInspire software.This can be done in ActivInspire’s Voting Browser, using the...
View ArticleForum Post: Re: Warping Portable Promethean Boards
(Case 00347712) Hello Chris, For this issue, we would advise contacting Promethean Technical Support either by phone or through an e-mail submission to our Promethean Knowledge Base. They can provide...
View ArticleForum Post: Re: Activexpression batteries
(Case 00347720) Hello Kathryn, For assistance with replacement batteries in the Expression devices, please refer to article 11027 from our Promethean Knowledge Base. To ensure that the devices can...
View ArticleForum Post: Re: ActivTable Not Reading USB
Jarrad,The 2nd option you gave allowed me to locate the file. However, it has not fixed the problem. It does not acknowledge that the USB has been plugged in. I restarted the system after I deleted...
View ArticleForum Post: update won't work on Mac
I have a Mac and tried to update my ActivInspire software. The file downloaded but it won't load. It tells me it cannot be opened because it is from an unidentified developer.
View ArticleForum Post: Images downloaded from Promethean Planet won't work as backgrounds
I just downloaded a whole bunch of themed backgrounds to use in ActivInspire, but none of them will open on my Mac when I use them in the program. They are all as2 files and when I tried to convert...
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