Forum Post: Re: Can't record fullscreen or area in ACTIVInspire 1.4.23923 on...
This issue was resolved with later versions of OS X.
View ArticleForum Post: Re: Office 2013 activoffice
Hi, Thanks for your comment. Case 00347746 has been raised, should you need to contact us directly. As it says, MS Office 2013 is not supported by ActivOffice.We do not currently have any time frame...
View ArticleForum Post: Re: Activeboard pen not working- changed usb leads and pens
Hi Howard, Thanks for your comment. Case 00347747 has been raised, should you need to contact us directly. Can you tell us what the LED light on the top left of the board is light up as? Which...
View ArticleForum Post: Re: update won't work on Mac
Hi Sadie.Your case reference is 00347754 should you need to contact us directly regarding this issue.You will need to change your gatekeeper settings.To Change Gatekeeper Settings:1.Open the System...
View ArticleForum Post: Re: Images downloaded from Promethean Planet won't work as...
(Case 00347824) Hello Heidi, Files with the.as2 Extension are resources to be imported into your ActivInspire resource library. The files will need to be moved to the location on your computer where...
View ArticleForum Post: Re: Activotes
(Case 00347837) Hello Carol, Firstly, we would recommend perusing the Help Files installed with the ActivInspire software, accessible through the Help Menu, under ‘Contents’. Also, this page within...
View ArticleForum Post: Re: After update yesterday, activhub is no longer detected
Thanks Jarrad. It seems to be working now.Jarrad Chapman replied to Re: After update yesterday, activhub is no longer detected in Learner Response Systems.(Case 00347711) James,If this was following...
View ArticleForum Post: Re: Computer starts clicking and dragging its own when USB is...
We had 3 like this in one school. 1 Board needed the electronics replaced (on a brand new board), the other 2 we installed power/USB filters on them, but ultimately we left the touch disabled. Touch...
View ArticleForum Post: Re: Mac Issues with embedded video
Posted by Kristi Barber on 12 Feb 2014 2:07 PM 216.220.89.2Hello. I am a new Mac user and have been reluctant to spend time using my Mac with the ActivInspire because there seems to be little issues...
View ArticleForum Post: Re: Issue with Camera Snapshot
(Case 00233525)The issue raised with Promethean for this particular issue, has been raised within the product development lifecycle, to be reviewed when implementing new features or bug fixes in future...
View ArticleForum Post: Re: Update 1.8.64531 Broke Dual User Function
(Case 00347750)Christa,We will raise that request for enhancement to the ActivInspire Software with our team for possible inclusion in a future edition of the software.
View ArticleForum Post: Can you hook an Nintendo 64 up to a Promethean Board?
Can you hook an Nintendo 64 up to a Promethean Board?
View ArticleForum Post: Re: Why can't I import certain PDF files?
This is no longer an issue. As I stated above, if I take the files out of the folder and leave them directly on the desktop I am able to import them. If they are inside the folder, they would not...
View ArticleForum Post: Re: Can you hook an Nintendo 64 up to a Promethean Board?
Hi Haylie, Thanks for your comment. Case 348001 has been raised, should you need to contact us directly.It is possible to hook a Nintendo 64 to our Projectors.The video part is easy, simply connect the...
View ArticleForum Post: Re: Remove ActivDriver x86 v5.7
Hi Phil.Case 00348267 has been created should you need to contact us directly regarding this issue.To manually uninstall the driver please follow the steps below:1. Unplug any Promethean device from...
View ArticleForum Post: Re: ActivDriver 5.9 - serial
Hi Gerard.(case ref 00348272)With regard to this issue, ActivInspire 1.8 will work with the 5.7 driver installed on your computers and this won't affect the functionality of ActivInspire. However when...
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Forum Post: Re: Shared Resources ~ Subjects
Hi Donna. Case reference 00348556 has been created shoudl you need to contact us directly.To help with this issue, it appears that the folder for the 'Geography' has been moved into the 'art' folder on...
View ArticleForum Post: Re: .QOS Formate not support to ActivInspire
(Case 00348791)Hello Manmohan,The ActivInspire software should be able to open the .flp files created in the ActivStudio software. Is there an error message regarding a .qos file that appears when...
View ArticleForum Post: Re: ActivTable Not Reading USB
(Case 00347681) Tevis, Which version of the ActivTable Software is present on the table in use? If an update is available from within the Settings menu of that table, please apply it, re-boot the...
View ArticleForum Post: Re: Update 1.8.64531 Broke Dual User Function
Thank you. That would be much appreciated.
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