Forum Post: Re: ActivTable activities
Hi Nick,Can you provide some more detail? I am not sure how to respond. Thanks.
View ArticleForum Post: Re: Warping Portable Promethean Boards
Our District has around 60 of the 78 boards with this exact same projector and the exact same issue on every board. I tried what you mentioned of pushing the board at the bottom and also got it to...
View ArticleForum Post: Re: Activpen and Geogebra
(Case 00342772) Pierre, As the ActivBoard is working without issue when used pens at that board to control the computer’s desktop, the ActivInspire Software, and other software on the computer, we...
View ArticleForum Post: Locking in Fonts
Does anyone know how to lock a flip chart so that my fonts stay? I want to share flip charts I have made with my teammates who do not have the same fonts I have. When they open it, all the fonts have...
View ArticleForum Post: Re: No devices working after update
Sorry I'm just now gettting back with you. We were out for snow 3 days last week. Thanks for the fix. It seems to have solved my problem.
View ArticleForum Post: Re: Mac Issues with embedded video
(Case 00347967)Kristi,The issue with the embedded YouTube videos in Flipcharts with ActivInspire version 1.8 is being escalated for further research and testing. In which web browser are you attempting...
View ArticleForum Post: Re: ActivTouch 77 usb issues
(Case 00350362)Hello Ger,A Firmware update is required for this board to help it be recognized by the 5.9.27 ActivDriver and be calibrated through that utility. This update has not been made available...
View ArticleForum Post: Re: PRM35 projector won't turn on
(Case 00350373) Hello, For assistance with verifying the warranty coverage on your Promethean Projector and suggestions on further troubleshooting to attempt with this unit, please contact Promethean...
View ArticleForum Post: Re: ActivOffice incompatible with MS Office 2013?
(Case 00350377)Garry,The issue raised with Promethean for this particular issue, has been raised within the product development lifecycle, to be reviewed when implementing new features or bug fixes in...
View ArticleForum Post: Re: After update yesterday, activhub is no longer detected
Thank you. The 32 worked.
View ArticleForum Post: Re: .QOS Formate not support to ActivInspire
(Case 00348791)Manmohan,Please be advised that we are no longer providing support for the ActivStudio software or the features and tools used in that software. That being said, if you are able to save...
View ArticleForum Post: Re: usb port at the back of promethean board is not working
(Case 00350387)Hello Celeste,The A-side (flat) USB ports on the bottom corners of the ActivBoard will not allow the computer to recognize a connection to the ActivBoard; only the B-Side (square) USB...
View ArticleForum Post: Re: Import PDF files into ActivInspire
(Case 00350391)Hello Christi,The features not present in the software at this time are feature of the Professional Edition of the ActivInspire software. To upgrade your software to the Professional...
View ArticleForum Post: Re: Quiz
(Case 00350695)Hello Wendy,The questions can be manually input into ActivInspire’s Question Manager for use in either an instructor-led or a self-paced voting session to use with the Expression Devices...
View ArticleForum Post: Re: Mavericks on iMac not letting ActivInspire Work
(Case 00350698) Hello Lou, Please be advised that while we expect many of the features of the ActivInspire software and ActivDriver to work when used in OS X Mavericks, we cannot guarantee full...
View ArticleForum Post: Re: Can not get trial version of ActivInspire to open on Mac (Error)
(Case 00350368) Hello Imelda, Which version of the ActivInspire software is installed on the computer in question? Does the Error message give any additional details as to the error encountered? If...
View ArticleForum Post: Re: USB not recognised
(Case 00350771) Hello Emma, What is the Product code from the board to which you are attempting to connect the computer? Which version of the ActivDriver is installed on that computer? The up-to-date...
View ArticleForum Post: Re: Dual User will not work says I need update
(Case 00350774) Hello Natalie, If the update was performed through ActivInspire’s “Check for Updates” option, then you would have only updated the ActivInspire software without updating the Driver;...
View ArticleForum Post: Re: activeboard pen is not working
I had to unistall all Activ hardware and re-download all of it again. I used the downloads from internet on the support page. AcivinspireActivdriver
View ArticleForum Post: Re: activhub not registering -help
(Case 00350915)Hello Shane,Which Version of ActivInspire and the ActivDriver are in use with this computer? When connected into a different computer, is the ActivHub recognized and able to have...
View Article