Forum Post: Re: lamp
(Case 00350789) Hello Kathey, In looking over the case number given in this post, I can see that we had found the lamp to be out of warranty, and resolved the case as a result. Please contact us...
View ArticleForum Post: Re: Dual User
(Case 00350920) Hello Michelle, If this update was performed through ActivInspire’s “Check for Updates” option, then you would have only updated the ActivInspire software without updating the Driver;...
View ArticleForum Post: Re: ActivIspire
(Case 00350921) Hello Frankie, The ActivInspire software can be run on any computer which meets its system requirements. For assistance with operating your computer and the software installed on it...
View ArticleForum Post: Re: camera makes screen go black
(Case 00350371)Michael,Is the snapshot being taken one of an area of a flipchart, a media object in the flipchart, or a webpage or other document that needs to have Desktop Annotation in use to view?If...
View ArticleForum Post: ActivInspire Professional Edition complete package
I ordered the item in the title (because, for some reason, ActivInspire kept showing the Promethean License Agreement pop up) and I received an ACTIVHUB USB with the USB cable. Did my order get mixed...
View ArticleForum Post: Re: Remove ActivDriver x86 v5.7
If you want to remove it from the Add/remove programs list after doing this, you'll need to look inHKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\UninstallCtrl F for ActivDriverand delete...
View ArticleForum Post: PRM-35 Power/Lamp Question
I have a PRM-35 that shut down. The green power light flashes 5 times and then the lamp light flashes 5 times. Does this mean the lamp needs to be replaced?
View ArticleForum Post: Re: ActivTable Not Reading USB
Jarrad,Our software version is 1.4.037. Our Support Version is 1.0.135 and our S/N is ATA1331002. The email link does not work from what you posted.
View ArticleForum Post: Re: USB not recognised
(Case 00350771)Emma,After installing the 5.9 Driver and restarting the computer, was the board listed in the ActivManager’s hardware list? If so, what firmware version was listed with it and were you...
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Forum Post: Re: No devices registered
(Case 00351159) Hello, Kindly confirm the version numbers of the ActivInspire software and the ActivDriver that are currently installed on the computer, as well as the firmware in place on the ActivHub...
View ArticleForum Post: Re: Ubuntu 14.04
(Case 00351163) Hello Martin, There have been no announcements regarding an software support for Ubuntu 14.04 at this time. However, we will raise this as an enhancement to be implemented with a...
View ArticleForum Post: Re: After update yesterday, activhub is no longer detected
It makes no sense not to include the updates together. Why make it more difficult for the classroom teacher?
View ArticleForum Post: Re: ActivTable Not Working Since Windows Update
(Case 351167) Hello Lisa, Please Log out of the ActivTable software and log into Windows using the default password 'activtable'. Look in...
View ArticleForum Post: Re: PRM-30 Powers up and shuts down
(Case 00351168) Hello Colleen, After the projector has finished shutting down, please disconnect the power cable from that unit, and leave it out for about 10-15 minutes. After that, reconnect the...
View ArticleForum Post: Re: PRM-35 Power/Lamp Question
(Case 00351243) Hello Colleen, If, after swapping in a working lamp for this projector and cycling the power connection to it, the same pattern of LEDs presents when the projector shuts down, please...
View ArticleForum Post: Re: ActivTable Not Reading USB
(Case 00347681)Tevis,When you access the home page of the Knowledge Base, click on the option at the top for “Contact Us” to bring up the e-mail submission form. If that option is not present, please...
View ArticleForum Post: Re: objects can only be seen in page browser
(Case 00351263)Hello Emoke,The behavior described is consistent with flipcharts whose page data has become corrupted; The pages in that flipchart will need to be re-created.We would recommend that this...
View ArticleForum Post: Re: Mac Issues with embedded video
(Case 00347967)Kristi,We will forward the additional information to our escalations team regarding the embedding issue.For the scroll bars, try looking in System Preferences, under ‘General’. Change...
View ArticleForum Post: Re: Update problems
(Case 00351270) Sandra, Please update the ActivDriver to the current 5.9.27 Driver found on our Promethean Knowledge Base, in Article 10902, or on this page on Promethean Planet. When installing that...
View ArticleForum Post: Re: ActivTable Not Working Since Windows Update
(Case 00351167) Lisa, We would not advise removing that 1.1.2 software at this time. please contact Promethean Technical Support either by phone or by an e-mail submission to the Promethean Knowledge...
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