Forum Post: USB not recognized
When I plug in the USB for my activboard my new laptop ; Windows 8 64 bit is not recognizing the USB and so I cannot use my board interactively. how can I fix this?
View ArticleForum Post: Are the pens available in other colors?
As a sub I'm considering purchasing an ActivPen 50 to keep with me as I make my rounds, since I've had days where I can't locate the pens. One problem, though...I don't want to get the white or black...
View ArticleForum Post: Re: USB not recognized
(Case 00351672) Hello Kari, To which model of ActivBoard are you attempting to connect the computer in question? Have other computers been able to connect to this board? Kindly confirm the version of...
View ArticleForum Post: Re: Are the pens available in other colors?
(Case 00351673)Hello Robert,Our ActivPen 50 Pens only come in the dark grey Teacher model and the light grey Student model at present. We will, however forward this as a request for enhancement to the...
View ArticleForum Post: Re: Vids from 1.6 not working in 1.7
(Case 00351699) Hello Henk, Please look to http://get.adobe.com/flashplayer/otherversions/ for the installation of "Flash for other Browsers" on the computer in question. Please let us know if the...
View ArticleForum Post: Re: Acitvote Not registering
(Case 00351767) Hello Rhett, If, after testing different set of batteries in this device, the same behavior still presents, please contact Promethean Technical Support either by phone or by an e-mail...
View ArticleForum Post: Re: Upgrade Personal Edition to Professional Edition
Thank you very much! That's great. It worked and I now have the Professional Edition again. :-)
View ArticleForum Post: Re: ActivOffice incompatible with MS Office 2013?
Hello no news ? Thx a lot
View ArticleForum Post: Re: Font displayed in smaller textbox at home, but not elsewhere
Hi Jarrad,thanks for your advice. Just to let you know for further enquiries like mine : )It was not the setting for the screen resolution itself, but my individual setting for the size of fonts to...
View ArticleForum Post: Re: 3D Objects not work with Active Software.
i hope to find 3d object in ACtivInspire and the ability to record Amovment to an Object
View ArticleForum Post: Activinspire don't draw
https://www.youtube.com/watch?v=n1um7TwRbCQ When I write High-written letters (E; K; P; D ...) sometimes activinspire don't write (draw) the actual line. It happens when I raise the pen and continue...
View ArticleForum Post: Can't Upgrade Active Inspire
I can't upgrade from 1.7.58968 to 1.8.64351Is it because I removed Internet Explorer from my laptop?To what URL is Active reffering in the upgrade?
View ArticleForum Post: Re: No devices registered
This is not the problem. The update blanks out the device registration page. This happens if you have a hub or not.I have even tried to change hubs with a co-worker. No help.I have been without the...
View ArticleForum Post: Re: Vids from 1.6 not working in 1.7
Hello there!It seems i forgot the http part of the code since youtube doesn't add that, for some reason it seems to be working now. I do think the "flash for other browsers" did work then since the...
View ArticleForum Post: Re: 3D Objects not work with Active Software.
(Case 00351873)Hello Manal,Currently, the ActivInspire software does not have the capability to allow for objects to display in 3D. We have forwarded this as an enhancement to our software developers...
View ArticleForum Post: Re: Activinspire don't draw
(Case 00351875) Hello Balas, Kindly ensure that the latest version of the ActivInspire software and ActivDriver are installed on the computer in use with this board; the suite which can install both...
View ArticleForum Post: Re: Can't Upgrade Active Inspire
(Case 00351886) Hello Marcel, If you are receiving an error when trying to download the update to ActivInspire through the software, the use your web browser to access this page on Promethean Planet...
View ArticleForum Post: Re: No devices registered
(Case 00351159) Hello Tracy, If, after installing the updated ActivDriver on the computer to which this hub connects and re-starting the computer, you are still unable to see any ActivHub or other...
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