(Case 00351875)
Hello Balas,
Kindly ensure that the latest version of the ActivInspire software and ActivDriver are installed on the computer in use with this board; the suite which can install both can be downloaded from this page on Promethean Planet.
If the same behavior presents after that update, please try using the computer with another board and controlling the computer with that board’s pens. Does the same behavior present when doing so?