Forum Post: Re: Asterisks on Flipchart Titles on Promethean Planet
Hi TheresaFirst I have heard on asterisks in the titles, could you please detail the search parameters used? Alternatively please send a screenshot of the search results to...
View ArticleForum Post: Re: Promethean Board freezes up in the middle of a lesson and I...
(Case 00345915)Hello Karen,If the loss of interaction is accompanied by a loss in connection to the board, disconnecting the USB cable in the computer that runs to the board then reconnecting it after...
View ArticleForum Post: Re: Brightness of projector
Hi, Thanks for your comment. Case 00345993 has been raised, should you need to contact us directly.We are not aware of ActivInspire changing the brightness of the Projector. Most likely the projector...
View ArticleForum Post: Re: retrieve ActivInspire Serial Number
(Case 346051)Hello Christian,The location in which the inspire_licesne.xml file is located in Windows can differ depending on the version of windows in use:XP: C:\Documents and Settings\All...
View ArticleForum Post: Re: Active Inspire Freezing after I have selected object to move...
(Case 00346145) Angie, Does deleting the content of the Computer’s Temp folder improve the behavior of the software? If not, please un-install the ActivInspire software currently in place on the...
View ArticleForum Post: Re: how do you close: flashbridge-wrapper-crossplatform
OMG I spent so much time trying to figure out how to close the flashbridge app and this did it thanks so much!!!
View ArticleForum Post: Re: Active Inspire Freezing after I have selected object to move...
Reinstalling from your "this page" link solved the problem. Thank you.
View ArticleForum Post: Re: Can't write on my Promethean board.
(Case 00347031) Hello Greg, Which model of ActivSlate and ActivBoard are in use? Has the same model of pen been used on both devices previously without any issue? On the board in question, What color...
View ArticleForum Post: Re: No option to import a PDF
(Case 00347037) Hello Mary, The ability to import PDF documents into the ActivInspire Software is a feature of the Professional Edition of ActivInspire. To confirm which edition is in use, look under...
View ArticleForum Post: Re: Problems opening ActivInspire.
(Case 00347310)Hello James,Which version of the ActivInspire software was installed on the computer in question? Does removing and re-installing the software improve or correct the behavior?If other...
View ArticleForum Post: Re: ActivInspire won't open
I have used the latest software, my Macbook is 10.6. Removing it and re-installing did not improve or correct it. I got the same results.I do not have another computer at the moment to see if it works...
View ArticleForum Post: Re: Flame turns blue when you touch pen to board and won't...
Why does it make a blue flame pen is close to the board
View ArticleForum Post: Re: Desktop Annotate
and maybe you also need to select a pdf file and select Adobe as the 'default program' to open files of that type?
View ArticleForum Post: Re: Why can't I import certain PDF files?
Hi everybody,for me it was the letter "ä" within the name of the file. So watch out language specific letters ...Verena
View ArticleForum Post: Re: Issue with Camera Snapshot
What is even more annoying is that having upgraded to Mavericks it still is not working - come on Promethean help us out here please.
View ArticleForum Post: Re: Flame turns blue when you touch pen to board and won't...
Hi Caleb.(case# 281608)The flame on the ActivBoard will change from its white state colour (On) to blue when it detects your ActivPen is in proximity to the ActivBoard. This will be normal sequence of...
View ArticleForum Post: Re: Desktop Annotate
Hi MattyYour case reference number is 00347351 should you need to contact us regarding this issue.I have tested the desktop annotate with Windows 8 with ActivInspire with using Adobe reader to open a...
View ArticleForum Post: Re: ActivInspire won't open
(Case 00343718) Lauren, Please try once more to remove the ActivInspire software from the computer by means of the below instructions. Before attempting to do any of the following, please ensure that...
View ArticleForum Post: Re: purple flickering flame
I had the same exact thing go wrong with one of our 300 series boards in my district. And just recently another. Inspire was the latest version as well as the driver and firmware. All up to date. I...
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