Forum Post: Re: PROBLEMS OPENING ACTIVINPSIRE
Estelle,Not sure why it would not be opening all of a sudden, try running a repair on disk permissions and see if that helps. To do this, select Applications > Utilities > Disk Utility > Mac...
View ArticleForum Post: Re: symbols
Hello Suzette,Are you using the ActivExpression devices? That feature is only available with the PRM-AE2-01. (case# 324186)Thanks!
View ArticleForum Post: Re: ho
Hello Michael,You would make this change by selecting Menu from the remote, scroll to the right until you get to the Settings icon (has a little screwdriver and wrench). Scroll down until you get to...
View ArticleForum Post: Re: Problem downloading ActivInspire on Mac
Hello Katie,Please ensure that you are saving the .pkg file to your downloads folder and then double clicking on the icons to install the ActivInspire software and driver. The core resources will...
View ArticleForum Post: Re: Can't install Mac software
@William, you must be running either Lion or newer OS. That's a built in safety feature to prevent bad program from running. You need to go to your Apple menu and down to System Preferences. Click the...
View ArticleForum Post: Re: USB connection dropping out Windows 7
(Case 00324379) Hello Thanet, If you are able to do so, please either test this computer with another board or another computer with this board, noting if the same behavior takes place in either of...
View ArticleForum Post: Re: Dual user mode has stopped working properly
(Case 00295417)Janine,We do mean to clone the displays so that the same image is seen projected onto the board as is seen on the Computer’s Monitor. With the displays set up in that manner, please try...
View ArticleForum Post: Voting option isn't working with my Activotes
I used my activotes regularly. I've set them up and used them for years. Then one day - out of the blue - I could no longer give an activote quiz. It first says no activotes are registered - but they...
View ArticleForum Post: Re: Dual user mode has stopped working properly
(Case 00295417) Janine, If other Student Pens are acting in the same manner at this board or if your Student Pen presents the same behavior when used with other compatible boards, please contact...
View ArticleForum Post: Re: Voting option isn't working with my Activotes
(Case 00324462)Karen,Please check “Add or Remove Programs” or “Programs and Features” through Windows’ Control Panel and confirm the version of ActivDriver listed as being installed. If that is...
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Forum Post: Re: Jagged Lines
(Case 00324823) Hello Michael, The behaviour described is not normal with any model of ActivBoard. Please advise us of the product code of the board on which the jagged lines are appearing, so we can...
View ArticleForum Post: Re: EST-P1 bowing issue
(Case 00324561) Michael, Please contact Promethean Technical Support either by Phone (678-393-1061) or by e-mail via our Promethean Knowledge Base (www.prometheankb.com). We will likely request the...
View ArticleForum Post: Re: How to switch between slate and pen
(Case 00325109)Hello,If the pen used with the slate is the same one used at that board, then you should be able to pass the ActivPen between the user of the ActivSlate and the user at the ActivBoard...
View ArticleForum Post: Re: PROBLEMS OPENING ACTIVINPSIRE
(Case 00232688) Estelle, We would suggest performing a complete removal of the ActivInspire software by executing the below instructions. By following these instructions, you will remove all elements...
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Forum Post: Re: Active Expressions
Hi MarjorieWe had big problems with the output from ActivExpression not being adequate so we looked around and found a way (using VBA) to count colours in particular cells. I tried to attach the files...
View ArticleForum Post: Re: Personal Version to Professional Version
Hi SherylWhen installing ActivInspire it should prompt you for your Activation Key if this didn't happen you can put in the Activation Key via the Help -> About menu options where you should have an...
View ArticleForum Post: Re: Problem downloading ActivInspire on Mac
BillYou will need to change your gatekeeper settings.Change Gatekeeper Settings:1.Open the System Preferences. This can be done by either clicking on the System Preferences icon in the Dock or by going...
View ArticleForum Post: Re: Voting option isn't working with my Activotes
(Case 00324462) Karen, If the issue with voting is accompanied by any lack of pen interaction at the board, please check in the ActivManager’s ‘Connections’ tab, and ensure that the status listed under...
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