(Case 00295417)
Janine,
If other Student Pens are acting in the same manner at this board or if your Student Pen presents the same behavior when used with other compatible boards, please contact Technical Support either by Phone (678-393-1061) or by e-mail via our Promethean Knowledge Base (www.prometheankb.com) for assistance verifying any warranty in place with the board or the pens from that board. In either case, please refer to case number 00295417 when contacting us, so our technicians can access the notes taken for this case to date.