Forum Post: Re: Dim display from the PRM30 projector
Hello Rick,If you disconnect the VGA cable to the projector and select Menu from the projector remote, Â is the image still dim?You can adjust the brightness in the Settings menu of the projector to see...
View ArticleForum Post: Re: Unable to Open File
Nick,Not sure how or why this occurred but if you are getting a message that you are unable to open the flipchart something in that flipchart has become corrupt and will not allow you to open it. There...
View ArticleForum Post: Re: retrieve ActivInspire Serial Number
Hello Erik,Do you have the software installed on your computer? Are you on a Windows or Mac? (case# 323440)Thanks!
View ArticleForum Post: Re: ActivSlate 60 not working
Hello Corri,It seems that a few updates are necessary. Â Ensure that ActivInspire and the ActivDriver are up to date. To update the Driver on a Mac:Disconnect all Promethean USB hardware from the...
View ArticleForum Post: Re: ActivSlate will not work
Hello Corri,It seems that a few updates are necessary. Ensure that ActivInspire and the ActivDriver are up to date. To update the Driver on a Mac:Disconnect all Promethean USB hardware from the...
View ArticleForum Post: Re: ActivSlate Driver
Hello Corri,To update the driver:Disconnect all Promethean USB hardware from the computer.Go to Applications > Promethean > ActivDriver > UninstallRestart the computerSave/Run/Install the...
View ArticleForum Post: Re: Set up disk for Promethean proActiv
Hello Remy,There is no need for a setup disk for that ActivBoard, they will only need to install the latest version of ActivInspire which includes the driver to connect and interact with the board. The...
View ArticleForum Post: Re: My Projector keeps turning off
Hello,This may indicate that you have a faulty lamp in the projector. To verify this swap the lamp with one from a working projector of the same model, ensure that the projector is disconnected from...
View ArticleForum Post: Re: computer and board display didn't coincide...
Hello Leland,Not sure exactly what is occurring, if you have the USB to the board and VGA to the projector disconnected from the computer, do you still get this message? If not, connect the VGA to the...
View ArticleForum Post: Projector Fan?
My projector is the old projector (orange colored). It recently started making a very loud noise in the fan (I am assuming it is the fan making the noise). It starts after the projector has been on for...
View ArticleForum Post: Re: Projector Fan?
Hello Leslie,At times this issue can be caused by dust build up inside the projector and on the fan blades. Does someone maintain the projector and filters on a regular basis? (case# 323601)Thanks!
View ArticleForum Post: Re: computer and board display didn't coincide...
Leland,It seems that you are using a thin client type of set up which is not support by Promethean. We do not support this type of set up because there are so many variations and types that it is...
View ArticleForum Post: Re: Surface RT Tablet and ActivInspire
Thank you Peter,We will forward your request to our software developers as an enhancement request as well. (case# 323694)Thanks!
View ArticleForum Post: Re: PROBLEMS OPENING ACTIVINPSIRE
HI the software was from the website but I don't remember what version it was sorry. My macbook pro is version 10.7.5.
View ArticleForum Post: Re: Dual user mode has stopped working properly
Here's what we have currently:ActivBoard firmware V3.98 Build 13Driver; V 5.8.46.3ActivInspire: V 1.7.58968OS: Windows XP 32-bitThanks for your help.
View ArticleForum Post: Re: Can't install Mac software
ActivInspire.mpkg can't be opened because it is from an unidentified developer
View ArticleForum Post: Re: Import PDF to ActivInspire - Fuzzy quality
This issue is over a year old and still has not been resolved. I literally cannot update my operating system because of this one issue. This problem paired with your company's inability to keep up with...
View ArticleForum Post: Re: Importing students for Activotes
Thank you! I would have never thought of that!!
View Article