Forum Post: Re: Board will not get completely through calibration series.
Hello Ellen,It seems from the case notes, there were a few issues occurring with your ActivBoard. This issue can many times be resolved with a firmware or driver update. To update the ActivDriver:Make...
View ArticleForum Post: Re: Projector problems--PRM 30A
Hello Anita,It may be an issue with the lamp but to be sure, disconnect the projector from power, ensuring none of the projector's LED lights are lit for about 5 minutes. Reconnect the power cable and...
View ArticleForum Post: Re: Conflicting Classes
Hello Ryan,If you are getting error messages occasionally there may be an update that will resolve that. What version of ActivInspire are you using? Also, please confirm the version of firmware on the...
View ArticleForum Post: Re: Problem downloading ActivInspire on Mac
Hi SteveIt seems the user has downloaded the resource pack instead of the installer. Can you please advise the user to go here (support.prometheanplanet.com/server.php) and select the correct language...
View ArticleForum Post: Re: Touch function is not calibrated
Hello Beth,First, you want to ensure that you have a direct, single length 3m USB cable connected from the computer to the ActivBoard. At times, cabling can cause this issue. (case# 323084)What is the...
View ArticleForum Post: Re: board is flashing all the time
Hello,Does the projector flash if you disconnect the VGA cable from the computer? Does the flashing image look like a "disco"? If possible, try a known working lamp from the same model projector and...
View ArticleForum Post: Re: No ink (color) showing up on board.
Hello Jean,You should not have to reregister the slate each time. There may be an update available that would resolve that. What version of ActivInspire are you using? What is the Activhub and firmware...
View ArticleForum Post: Re: Activote - Registering Devices Error
Jake,Thank you. You are having this issue because ActivStudio is not supported on Windows 7 and with that version ActivDriver. You will need to update to our latest software ActivInspire, which is...
View ArticleForum Post: Activslate will not turn on
When it is plugged in it says it is charged. However, when I unplug from charger I cannot get the Activslate to turn on.
View ArticleForum Post: Re: Activboard Not Recognising Pen
If you have corrected this problem, lease let me know. I am having the same issue with my system,ThanksRita
View ArticleForum Post: Re: Resolution issues with playing videos from iTunes
I found the Projector aspect ratio on the remote for the projector. I set it at 16:10 but this did not fix the problem. :(
View ArticleForum Post: Sound and red flame problem
Hello -I have had problems with my Promethean Board all year. Mostly, I will lose sound. When this happens, if I unplug and replug in all of the cords which connect into the PB, eventually the sound...
View ArticleForum Post: Dim display from the PRM30 projector
I have serveral PRM30 over the board mount projectors. One was so dim, that even with the lights out it was hard to see. I changed the bulb with no change to image on the board. Is there a setting that...
View ArticleForum Post: Re: Active Expressions
I am having issues with expressions as well. I just end up not using the self-paced (meaning students will not be able to skip a question or change their answered) if I want it graded.Andrew, when you...
View ArticleForum Post: Re: Unable to Open File
Yes, after I cleaned the temp folder, I restarted my computer. I created the flipchart and saved it in a folder on my desktop.
View ArticleForum Post: Re: PowerPoint source file is incorrect
I am having the same issue. Neither renaming the file nor copying slides into a new file was effective. I was able to do a workaround by saving the powerpoint as pdf, which imported successfully. I am...
View ArticleForum Post: Re: Activslate will not turn on
Hello Sharon,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Tools, Contact Us. In the Existing case field...
View ArticleForum Post: Re: Activboard Not Recognising Pen
Hello Rita,Have you checked your USB connection to the ActivBoard? If you are connecting to a wallbox or connectivity panel, try bypassing it and connecting to the electronics of the board directly in...
View ArticleForum Post: Re: Resolution issues with playing videos from iTunes
Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Projectors, Contact Us. In the Existing case field input case number:...
View ArticleForum Post: Re: Sound and red flame problem
Hello Pam,It seems that the board is not being detected by the computer, that is why the flame is red and there is no sound from the speakers. Please check your USB connection to the board and from the...
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