Forum Post: Re: Desktop Annotate
Hello Linda,It seems that when you open the pdf files they are opening from Metro (Win 8 feature) and not the desktop. Since ActivInspire is annotating the desktop, once you open the pdf in Metro the...
View ArticleForum Post: Re: Board, pen and pen calibrating sensor lights off
Hello Rey,What model board do you have? Do you have a direct USB connection to the board or are you connecting to a wallbox or connectivity panel? What version Activdriver do you have installed? Are...
View ArticleForum Post: Computer screen not displaying entire width
My computer screen is not displaying the entire width on the Promethean display. Why? It was before and then when I plugged it up, it changed and won't work now. I've tried changing the resolution,...
View ArticleForum Post: Re: Computer screen not displaying entire width
Hello,Are you on a Windows or Mac computer? What model board and projector do you have? If adjusting the resolution on your computer did not help, we may need to change the aspect ratio in the...
View ArticleForum Post: Re: PRM-AB2-01 Board & PRM-10 orange sanyo projector
Hello Derek,What is the firmware version listed in the ActivManager hardware tab? Are you connected via Serial, Serial to USB, or USB? (case# 298398)Thanks!
View ArticleForum Post: Re: pen problem
Hello Vince,The issue you are describing was an enhancement to the software to make it easier for users to switch tools by right clicking the pen. If the board is detecting a right click from the pen...
View ArticleForum Post: Re: ActivInspire - desktop annotate causing problems
Hello,For ActivInspire to function properly, you want to ensure that Flash and Java are up to date depending on your operating system. You also want to ensure that ActivInspire is up to date as well....
View ArticleForum Post: Re: Red flame and no recognition of mouse/pen on whiteboard
Thank you very much Ana Santos. I have contacted Technical Support and await their reply. Many thanks for your assistance.Ann Marie
View ArticleForum Post: Activslate NOT registering with pin
I have an activslate that has been registered before, but is not registered now because I cleared the hub. I am trying to re-register my activslate and things go well until I enter the pin. I get all...
View ArticleForum Post: Pens
I have more than one board that are having issues with the pens not working. The one I looked at this morning doesn't recognize the pens at all. Going thru ActivManager I have these...
View ArticleForum Post: Projector
I have a projector that will not stay on. The bulb is not old and the projector filters have been very recently cleaned. It was working fine until one day recently when it just shut off and now...
View ArticleForum Post: pen
My pen seems to be oversensitive. It draws lines when I don't want a line. I have tried calibrating the board, unplugging the board and plugging it back in, and removing the tip from the pen. What...
View ArticleForum Post: Bluetooth connection drops in activmanager on restart
My computer is connected to my activboard via bluetooth. It is connected in activmanager but everytime I restart the computer I have to go back into activmanager to reconnect it even though it is still...
View ArticleForum Post: Resetting lamp counter and no image on the board
The Remote control states CXZW so I'm guessing that's the model #. I just had the bulb replaced and cannot reset the lamp counter because there's not an image on the screen. Also, I can't figure out...
View ArticleForum Post: activ hub will not register any activotes
I have an activ hub that says No More activotes can be registered, even though we have removed them all from the hub and the hub says no Activotes are registered to it. Can anyone help? Katy
View ArticleForum Post: Re: 587 Pro Firmware
Hello Daniel,Trying to update the firmware of the board while the mouse cursor is jumping all over the screen can be tricky. You will want to disable the touch feature in ActivManager, that may stop...
View ArticleForum Post: Re: Pen not working or reacting very well
Claire,Updating the Activdriver should help with the interaction of the pen on the ActivBoard. If you have admin privileges, you should be able to update the driver. To do this: Disconnect all...
View ArticleForum Post: Re: Case 322185
Hello Claire,We responded to your original post at the link below:community.prometheanplanet.com/.../22159.aspxThanks!
View ArticleForum Post: Re: Importing Tiff files and PDF files to a flipchart
Hi thereIf you want to insert the tiff files.I'd like to suggest you add a tiff processingprogram.That would help you with all kinds of tiff issues.You can just have a try.BTW,i want to know that if...
View ArticleForum Post: Re: Windows RT Support
Hello Brent,That is correct. Thank you for the suggestion. We have forwarded your request to our software developers to consider as a future release. (case# 322464)Thanks!
View Article