Forum Post: Re: Assigning Devices
I'm having the same problem. I'm using a PC, and I'm fairly certain I have the latest version of ActivInspire. Kimberley
View ArticleForum Post: Re: Importing resource packs
Hello Melissa,What version of ActivInspire do you have? Please ensure that you have the latest version of Java and Flash installed for your operating system. If you are on a Windows computer, clear...
View ArticleForum Post: Re: ActivInspire for Ubuntu 12.04
Hello,Try clearing your web browser's cache and cookies, close out of the web browser and reopen. That should resolve the issue. (case# 296404)Thanks!
View ArticleForum Post: Re: Using GoMath
Hello Roseanna,It seems that you may need to update Flash on your computer. Are you on a Windows or Mac? What version Flash do you currently have installed? What version of ActivInspire are you...
View ArticleForum Post: Re: Assigning Devices
Hello Kimberley,There is a detailed article in the Help files of ActivInspire on how to create this database. With the software open select Help > Contents (this opens up a web tab) > Using...
View ArticleForum Post: Re: ActivInspire Features in ActivOffice
Hello Brad,What features would you like added to Promethean ActivOffice? (case# 296460)Thanks!
View ArticleForum Post: Re: ActiveDriver, Win7 and COM ports not connecting.
Hello,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us. In the Existing case field input...
View ArticleForum Post: Re: laptop to table help
Hello Tracey,The ActivTable software is currently unavailable for the computer. Promethean is aware of this enhancement request and once that ActivTable software is available it will be posted on...
View ArticleForum Post: Re: Youtube Clips won't embed anymore?
Well that's the problem. I was doing what the article suggested and at the beginning if the year, that was working. But now, that's not working. Neither solution 1 nor 2.
View ArticleForum Post: Desktop Annotate
We open up ActivInspire and choose Desktop annotateWe then open up our Reading Street CD, which has many, many pdf files on itThe annotation tools disappear the minute we open a pdf.This did not happen...
View ArticleForum Post: Re: Calibration Problems
Hello Austin,You should not have to reinstall the driver to calibrate the board. If ActivManager is not running on your menu/task bar that may be why when you hover the pen over the flame nothing...
View ArticleForum Post: Red flame and no recognition of mouse/pen on whiteboard
Does anyone know how to get my pen/mouse to work on the whiteboard again? We have a Promethean Serial Board Driver (Human Interface Devices) and the message below came up, when I checked if what...
View ArticleForum Post: Re: Mac Developers: A Suggestion
Hello Dan,We do not have any updates on this and have not been given a timeline. Thank you for your inquiry!
View ArticleForum Post: Re: Flipchart Page Properties - Empty
Yep that is the latest. Strange issue for sure. So to be clear when you create a question by selecting Insert > Question, input the question > type > options > answers etc, at the bottom of...
View ArticleForum Post: Re: Red flame and no recognition of mouse/pen on whiteboard
Hello Ann Marie,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Software, Contact Us. In the Existing case field input case...
View ArticleForum Post: Re: ActivArena Pens and Software
Hello Mary,ActivArena pens will only work with ActivBoards that have the dual user functionality which requires a firmware upgrade. There are 2 versions of ActivArena: ActivArena is for our version 2...
View ArticleForum Post: Re: Youtube Clips won't embed anymore?
Rachael,Not sure what would have changed but try installing Flash for other browsers and ensuring your web browser is up to date and see if that helps. What web browser are you using? Thanks!
View ArticleForum Post: Re: Videos in flipcharts
Georgia,It seems there is not a way to have the video open full screen automatically. We will forward this to our software developers as an enhancement request to consider in a future release of the...
View ArticleForum Post: Re: Flipchart Page Properties - Empty
Richard,It seems that the software is not looking in the correct location for the page templates. Go to Edit> Profiles > Settings tab> Profile and Resources > there is an option for "Use...
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