Forum Post: Re: ActiveInspire, Windows 7, no sound
Barry,Select Tools > More Tools > Screen Recorder > select M and you want to ensure that your settings in the software match up with what is in the flipchart. Thanks!
View ArticleForum Post: Re: Want to write questions at home?
Thanks , for the replies all I had to do was bring home some of the promethean hardware from school and my inspire upgraded itself, so I now have access to the questions insert feature.
View ArticleForum Post: Re: Can't download activinspire on mac
Hi Krisitie, This is a feature of Mountain Lion in which you need to switch off it is called gatekeeper. Gatekeeper acts to stop applications being installed from other sources other than the app...
View ArticleForum Post: Re: Conflict with Microsoft Lync
Hello,Yes, please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us. In the Existing case field...
View ArticleForum Post: Re: Page Browser Show Pages As Vertical Lines Only
Hello,This issue is caused to the computer's display settings. ActivInspire was designed for 32bit operating systems and when the settings are set to 16 you see the vertical lines in the page browser....
View ArticleForum Post: Re: Media Error 1009 Cannot access property or method
Thank you Jinane,We will be forwarding this lesson to our Escalations team for review to see what is causing the error.Thanks!
View ArticleForum Post: At the Board
My pen (stylus) keeps spiking when I am at the board. I can write and then suddenly a line shoots out across the screen. Any suggestions?
View ArticleForum Post: Re: sound doesn't work
Is the icon in the upper left hand corner white? Also check that the button on the left side is green.
View ArticleForum Post: Re: At the Board
Hello Diann,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Interactive Displays, Contact Us. In the Existing case field...
View ArticleForum Post: Re: Page Browser Show Pages As Vertical Lines Only
Tried it and it appears to be working. Will be a bit of a pain doing this on a few thousand pages, but still easier than the alternative. Thank you very much for your help.
View ArticleForum Post: Re: Brain Pop Flash Bridge not working
Unfortunately--looks like a done deal. This is what I got from Brain Pop...Hi there,Due to updates to the BrainPOP quiz player to enhance mobile compatibility, Promethean learner response system...
View ArticleForum Post: Re: Dual user mode has stopped working properly
Hello Janine,Do you have a direct 16ft USB connection to the ActivBoard. If so, try reinstalling the firmware and see if that helps.If not, please contact Technical Support via the web form on the...
View ArticleForum Post: Re: ActivOffice incompatible with MS Office 2013?
Hello Richard,We currently do not have a timeline for compatibility but our software developers are aware of this issue. Once we have an update to the software we will post it here. (case# 295432)Thanks!
View ArticleForum Post: Re: ActivInspire Installs but won't Run
I have no idea how, but that worked. I was running Java 7 update 17. I just uninstalled and updated to the latest build (update 40), and now it seems to be working without a fault. Thanks for the...
View ArticleForum Post: Re: Why is my projector display suddenly blue?
Hello Natalie,At times this issue can be caused by cabling. Are you connected via VGA to a wallbox or connectivity panel? If so, try another VGA cable from computer to wallbox or connectivity panel and...
View ArticleForum Post: Re: Promethean LCD Projector
Hello Adam,If you disconnect the VGA cable from the projector, does this issue still occur? If so, please contact Technical Support via the web form on the knowledge base at www.prometheankb.com,...
View ArticleForum Post: Re: ActivInspire for Ubuntu 12.04
Hello,I tried to add the promethean package in the Ubuntu 12.04 (32bits) and, on the STEP 8 when I update the system, appears the follow message in the Update-manager:W:Failed to...
View ArticleForum Post: Using GoMath
I downloaded lessons from the Houghton Mifflin GoMath site. All are working fine except for one. Every time I try to switch to a curser and use a specific slide on that file, the whole image...
View ArticleForum Post: Re: pdf annotation problem
Hello For me, i usually annotate the pdf filesby a pdf annotating assistance which can annotate pdf files effectively.Although it's not free,it's really powerful for me.I know there are a lot of pdf...
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