Forum Post: Re: Can't Install 1.6 on personal computer - getting ERROR 1612
Kim,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Software, Contact Us. In the Existing case field input case number:...
View ArticleForum Post: Re: Putting a Flipchart on my website
Hello Jenny,The easiest way for parents to view the flipchart without having to download anything extra would be to export the flipchart to PDF. To do this, with the software open select File >...
View ArticleForum Post: Re: Remote control problem
Hello Antoine,Yes, as John said to reset the remote code, hold down the Menu and Image buttons for about 1 minute and then select the Power button. If you are still unable to power up the projector,...
View ArticleForum Post: Re: Projector will not turn on, yet there is electricity to...
We have noticed the following green light flashing error codes for Promethean projectors :If you turn on the projector and the green light flashes 20 times - Dead batteryIf you turn on the projector...
View ArticleForum Post: Re: Make Question for ActiVote??
Hello Choi,Believe you can do this by selecting the option in your Profiles. With ActivInspire open, select Edit > Profiles > Learner Response System > under Answers select "Automatic page...
View ArticleForum Post: Re: Floating tools not supporting into Windows 8 applications and...
Hello,Promethean ActivOffice was designed for those users that want to annotate on a PowerPoint with the ActivInspire toolbar. This way there are no issues with having PowerPoint and ActivInspire...
View ArticleForum Post: Re: ActivInspire Toolbar Completely Transparent
Well this gets even strangerWas in the school on Saturday so unplugged ActivExpression unit - no differenceThen moved the PC next door (where teacher is using exact same make/model PC with slightly...
View ArticleForum Post: Re: HDMI?
Hello Robert,If the projector is mounted, on the left side of the PRM-30 you will see some cables going into the projector that are covered and protected by a silver cover. Remove the screws that are...
View ArticleForum Post: Re: Pen Issues...
Some more recent boards switch into standby mode, but of course the projector image and the computer still work. Check that the on/standby button is not red.
View ArticleForum Post: Re: Brain Pop Flash Bridge not working
Hello David,Promethean releases a Software Development Kit which allows third party applications to interact with Promethean Learner Response Systems. Historically, Brainpop has used this to allow our...
View ArticleForum Post: Re: BrainPop and the Promethean SDK Flash Proxy Extention
My school district also widely utilizes Activote Integration with BrainPop. This is very disappointing! Please add my name to BrainPop. We recently purchased more Activboards and increased our...
View ArticleForum Post: Programming a pen fonction...
I was wondering wether someone could help me on this one... I want to give a coloured circle two actions. First, to choose the pen, and then, to give the pen the same colour as the circle....
View ArticleForum Post: Re: ActivInspire Toolbar Completely Transparent
Mike,Thank you for following up and hopefully that has solved the issue!Thanks!
View ArticleForum Post: Re: Active Engage viewing active inspire
Hello Dana,The only software we currently have for the iPad is ActivEngage version 1 and 2. There is no app for ActivInspire.(case# 291896)Thanks!
View ArticleForum Post: Re: Importing resource packs
They do take a significant amount of time.....I would only do one at a time. Total freeze? Then I don't know sorry.
View ArticleForum Post: Re: Media Error 1009 Cannot access property or method
Jinane,Please contact Technical Support via the web form on the knowledge base at www.prometheankb.com, select your region/language, Software, Contact Us. In the Existing case field input case number:...
View ArticleForum Post: Re: Page Browser Show Pages As Vertical Lines Only
Hello,Please verify your color display settings in Control Panel > Display > is your color quality set to 16 or 32 bit color mode? What version of ActivInspire are you running? Is this the same...
View ArticleForum Post: Re: ActiveInspire, Windows 7, no sound
Ana, the only controls I have in Screen Recorder are Record, Stop... ? Thanks for your patience!
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