Forum Post: Re: How to clear overall score when a question session ends
Dimitris, That's an interesting question. By default, especially if you're using prepared questions, the vote results should stay with the flipchart you're using and be separated by flipcharts. I'm not...
View ArticleForum Post: Re: Activity pages
Donna, Thanks for posting. I'm logging this against case 00362098. I would guess that this is most likely a Flash issue; many of our resources use Flash. Please can you check that you have Adobe Flash...
View ArticleForum Post: Re: ActivExpressions with Study Island
This is from an email that I received from the company. This worked for me.Hope this helps!"We've heard from customers that the latest version of Java is preventing clickers from connecting to study...
View ArticleForum Post: Re: My ActivBoard won't power up...
Eric, Thanks for posting. When you ask if it's possible to get replacements, I'd suggest two possibilities; you may be able to purchase through your Promethean reseller, however it's probably...
View ArticleForum Post: Re: ActivInspire, Bamboo and General Development
Hi,Thank you for the fast reply. Its a bit of a pain in the bum to strip it from Excel but its totally possible.Yes, please I do think some kind of API or method of exporting and importing XML or...
View ArticleForum Post: Can't install activinspire personal edition
Hi I have tried to download the personal version to my computer, as I am a student teacher and would like to have access to make resources at home. I have windows version 8.1 and when I begin download...
View ArticleForum Post: Inspire has stopped working
When I try to launch Activinspire, it give me the "inspire has stopped working. I have tried cleaning out temp. files (did not work). I have tried changing my user profile (did not work). I have...
View ArticleForum Post: Re: camera makes screen go black
I am having the same issue.I am using version 1.5.34144on a 1 yr old i-mac running OS 10.8 (not mavericks)I looked at ActivDoktor recommened to try, but it is for Windows and I'm running a Mac.Please...
View ArticleForum Post: Re: Can't install activinspire personal edition
Hi Fiona.Your case reference is 00362950 should you need to contact us directly regarding this issue.The file you have downloaded is the ActivInspire resource pack, to download the correct file, please...
View ArticleForum Post: Re: Quiz
(Case 00350695)While it is not possible to paste pictures into the Question Manager directly, you can do one of two things to have Pictures as answers to questions created in ActivInspire’s Question...
View ArticleForum Post: Re: Inspire has stopped working
(Case 00362985)Hello Angela,Which version of the ActivInspire software is being opened on the computer in question, and is that computer Windows-based or a Mac? Is the same error message presenting...
View ArticleForum Post: Re: camera makes screen go black
(Case 00350371) Hello Barbara, If, after updating to the latest version of the ActivInspire software and ActivDriver using the Suite downloadable from here, you are still experiencing the same issue,...
View ArticleForum Post: Re: Update problems
(Case 00351270) Jane, For directions on updating the Firmware on the ActivHub and Version 1 ActivExpression Devices for use with the ActivInspire software, please refer to Article 10421 from our...
View ArticleForum Post: Re: Inspire has stopped working
(Case 00362985) Angela, While logged in to the computer where this issue is presenting, please remove the ActivInspire software by deleting the below folders and files within them:(N.B. Be advised...
View ArticleForum Post: Re: Red Flame...
(Case 00363074) Hello Anthony, In addition to the VGA and HDMI cabling used to connect the computer to the Projector, is there also a USB cable which connects the computer to the board? If so, where...
View ArticleForum Post: Re: Malfunctioning active pen
(Case 00363075) Hello Eddy, For assistance with this pen. please contact Promethean Technical Support, either by phone or by an e-mail submission to our Knowledge Base with the serial number of the...
View ArticleForum Post: Re: Import PDF files into ActivInspire
[quote user="christi wall"]I recently updated my ActivInspire software and can no longer import PDF files into ActivInspire for use in my classroom. Can you please tell me how I can get this pdf...
View ArticleForum Post: Re: Downloading software to my MacBook Air
Hi Kerryn,Thanks for your comment.Case 00363092 has been raised, should you need to contact us directly.Are you trying to download ActivInspire and the ActivDriver?Please can you tell us which version...
View ArticleForum Post: Re: Need help updating!
Hi Meggen.Your case reference number is 00363094 should you need to contact us directly regarding this issue.Please could you update your ActivManager (driver) by clicking on this link and selecting...
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