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Forum Post: Re: sound
(Case 00358269) Hello Teresa, To check the audio output on your computer and ensure it is set as the default output device, you will need to look in your Operating System’s audio settings. In Windows...
View ArticleForum Post: Re: lamp for axpb-xg30nu
(Case 00358278)Hello Cris,The model of projector mentioned does not correspond to any Promethean-Branded Projector used with our ActivBoard Systems. Please contact that projector’s manufacturer for...
View ArticleForum Post: Re: .flipchart
Hi PaulActivInspire can be downloaded via the Support menu on Promethean Planet and following the link on the right hand side.Thanks
View ArticleForum Post: Re: board brightness
Hello Catherine,For this issue, we would recommend contacting Promethean Technical Support, either by phone or by an e-mail submission to our Knowledge Base with the serial number of the projector in...
View ArticleForum Post: Re: Activinspire and Windows 8
(Case 00347574)Sandy,Two settings to look at in Windows’ Control Panel which may help in this will be in under Display. One will be “Make it easier to read what’s on your screen”; please ensure that...
View ArticleForum Post: Re: camera makes screen go black
Hello Pat and Megan,Thank you both for your replies,We would like to further investigate this issue, can you post the following details for us to have a better look:-ActivInspire version:-ActivDriver...
View ArticleForum Post: Re: No option to import a PDF
[quote user="Mary Cox"]I have ActivInpire (latest version), but when I try to import a PDF, that option does not appear in the list. I go to File, Import, but PDF isn't one of the...
View ArticleForum Post: Re: V1.8 breaks registered devices
(Case 00358713)Linda,When attempting to register or use your Learner response devices within ActivInspire version 1.8, are you presented with any error messages? After installing the updated driver,...
View ArticleForum Post: Re: After update yesterday, activhub is no longer detected
(Case 00347711) Susan, If you are experiencing the same loss of functionality with regard to your Learner Response Devices in the ActivInspire software following the update of that software, please...
View ArticleForum Post: Re: 1.8.64351 rpms for ALTLinux
Sorry, but I got lost on your Planet :-)Where can I see or subscribe to the news about linux releases?
View ArticleForum Post: Re: camera makes screen go black
Hi Megan and Pat.(Case Reference 00350371)With regard to this issue, please could you contact Promethean Technical Support directly and quote your reference number.Please could you go to article 10344...
View ArticleForum Post: Re: 1.8.64351 rpms for ALTLinux
(Case 00356127)Any updates to the software’s capabilities will be posted on the ActivInspire Page on Promethean Planet.
View ArticleForum Post: Re: Activinspire 1.8.64351
Hi Hasan.Your case reference is 360875 should you need to contact us directly regarding this issue. When you receive this error message, are you installing this over a network through the 'Network...
View ArticleForum Post: Re: Converting a file from Smartnotebook to ActivInspire
Hi WilliamYour case reference is 360879.Should you wish to send us your smartbook file and see if we can import this file, please fill out a KB Form and attach your file. Please be aware that...
View ArticleForum Post: Re: Quiz
Activote Question Master allows different layouts for question and one of them lets me put any image as a question.Does Activinspire has this feature ? Can I paste images as question for my multiple...
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Forum Post: Re: Question Master vs Active Inspire
Thanks Adam for your prompt reply. But My activinspire looks different . I have searched the internet and think I need "resource packs with question templates". I have downloaded following , imported...
View ArticleForum Post: Re: V1.8 breaks registered devices
Ran ActivDriver update from link you sent earlier to x86 v5.9. restarted board & computer & tested. The ActivExpressions now work once I reregistered them. Now, is it possible that can you...
View ArticleForum Post: Re: V1.8 breaks registered devices
Linda, This generally won't be posted to the forums; if you need this please log a case with us through the knowledgebase referencing your existing case number (00358713).Thank you
View ArticleForum Post: Re: help
Kailey, Thanks for posting. I've logged your question against case number 00361614. I'm happy to assist but need ore information about what you're trying to do and what difficulty you're encountering....
View ArticleForum Post: Re: Question Master vs Active Inspire
R Shah, Yes, the question manager would be included with any install of Activstudio. It's not something we provide or host or support any longer, but if you still have your disc or an old install file...
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