Forum Post: Re: update fail
(Case 00356648) Hello Jennifer, Please use the ActivInspire Suite downloadable from the ActivInspire Download Page on Planet to install the latest version of the ActivInspire Software and ActivDriver...
View ArticleForum Post: Re: Numbers not showing up as numbers in ActivExpressions during...
(Case 00356639) Frances, That update can be downloaded from the ActivInspire Download Page on Planet, if needed. Into which version of Excel were the results exported (e.g. 2007, 2010, 2013)? Which...
View ArticleForum Post: Re: No devices registered
(Case 00351159) Hello Jessica, When connecting that hub to your computer, does the LED on the Hub blink green after a few seconds? If so, please disconnect any Promethean Hardware from the computer’s...
View ArticleForum Post: Re: Dual User
(Case 00350920)Hello Craig,After installing the updated Driver, were you able to calibrate your pens to the board and is the ActivBoard listed as a device in the ActivManager? If so, what firmware is...
View ArticleForum Post: Re: Inspire.exe freezes with 50% CPU and increasing memory
Hi Jim,Jason is correct, we do use Java and it is recommended that this is always up to date. Have you managed to fix the issue you had with the user profile Jim? Please let us know.AdamPromethean...
View ArticleForum Post: Re: Active Expression 2 says not registered on screen
(Case 00357379) Hello Louise, If the software update was performed through ActivInspire’s “Check for Updates” option, then you would have only updated the ActivInspire software without updating the...
View ArticleForum Post: Re: Promethean PRM - 35 Will not come on
(Case 00357382) Hello Gregory, To verify whether the lamp or projector is at cause for the behavior being seen, we would advise borrowing a working lamp and installing it in this projector....
View ArticleForum Post: Re: Dual User
(Case 00350920) Hello, Be advised that we do not support the Russian language on this forum; a Russian-language forum can be found here if you need support in that language. For an up-to-date driver...
View ArticleForum Post: Re: Device Registration Screen Blank version 1.8.65431
This solution worked.
View ArticleForum Post: Re: Driver Did not Install
(Case 00357394) Hello Michael, What model of ActivBoard is being connected to this computer and which version of the ActivDriver is installed on that computer (An up-to-date driver can be downloaded...
View ArticleForum Post: Re: Activinspire and Windows 8
We have two teachers who put the latest version of Activinspire on their new Windows 8.1 laptops (Sony Vaio Pro). Both of them are having this same problem with their flipcharts created on their...
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Forum Post: Re: How does one change the clock not to be 24 hour in the...
Hi LynnetteYour case reference number is 357423 should you need to contact us directly regarding this issue.In ActivInspire both Personal and the Professional you can edit the clock settings. To do...
View ArticleForum Post: Re: PRM-35 DLP Projector Faulty
Hi Mohammed.For this issue we would recommend contacting Promethean technical support directly to help resolve this issue. You can either contact us via phone or through filling out a form on our...
View ArticleForum Post: Re: Installing Active Inspire
Not to highjack your thread, but if you re-install active inspire overtop the program will it remove all of your flipcharts that I have created.
View ArticleForum Post: Re: pb with activboard USB
(Case 00357705) Hello Vincent, To which model of board are you connecting this computer and which version of OS X in used on that computer? In addition to updating the ActivInspire Software, kindly...
View ArticleForum Post: Re: ActivExpressions with Multiple Classes
I would love that idea! I have two classes that use them & it is a little more time consuming than you would think to get all of them (4th grade) to rename or put a pin in.
View ArticleForum Post: Re: Update 1.8.64531 Broke Dual User Function
Adam, I work in a MAC district and fortunately once we updated the driver we were good to go. However, the USB cable must be connected to the computer when testing. We found a few of our teachers...
View ArticleForum Post: Re: Installing Active Inspire
(Case 00338792)Ron,Removing the ActivInspire software will only remove files used to support the software’s functions and operation; no flipchart files will be removed or deleted from the computer...
View ArticleForum Post: Re: Microsoft Surface Pro
Fourth months and no update from Ana Santos.Note that Surface Pro's use 150% DPI by default and this causes text to render incorrectly in the application. Drop the DPI in Windows to 100% and it renders...
View ArticleForum Post: Re: Microsoft Surface Pro
(Case 00241762)Sena,We will raise this as an enhancement request to be implemented in future edition of the ActivInspire software. Any announcements in regards to this update will be posted to Planet...
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