Hi Lynnette

Your case reference number is 357423 should you need to contact us directly regarding this issue.

In ActivInspire both Personal and the Professional you can edit the clock settings. To do this, please go to File, Settings, Clock Tool. It gives a few options regarding the analogue and the digital settings.

Please ensure that you remove the 24 hour tick from the box, and select AM/PM. 

I hope this information helps.

Adam

Promethean Technical Support