Hi Megan and Pat.
(Case Reference 00350371)
With regard to this issue, please could you contact Promethean Technical Support directly and quote your reference number.
Please could you go to article 10344 and download the ActivDoctor software. Please follow the instructions on this article and once completed contact Promethean technical support and attach this information.
We will then advise accordingly and investigate why this issue is happening.
Regards,
Adam
Promethean Technical Support
