Forum Post: Re: Ipad and Promethean Boards
While deciding upon some good apps for teacher and student productivity and interaction with AppleTVs, interactive boards and Promethean Boards, I came across this thread. How sad that Promethean's...
View ArticleForum Post: Activeslate won't register
Hi I have an activeslate that won't register to the hub or board. I'v updated the hub firmware to v5.13, and tried to update the slate but I get the message 'No RF updates available'. When I click on...
View ArticleForum Post: Downloading software
Where do I go to on the website to download activinspire professional? I have the serial number.
View ArticleForum Post: Re: Activeslate won't register
(Case 00363273) Hello Sammey, In addition to the firmware on the ActivHub being up-to-date, please ensure that the ActivInspire Software and ActivDriver are up-to-date as well, using the ActivInspire...
View ArticleForum Post: Re: Downloading software
(Case 00363274) Hello Katrina, If you already possess an Activation Key for the ActivInspire Software (20 digits in length, starting with either 0015- or 0016- ) then no additional download is needed;...
View ArticleForum Post: Re: Red Flame...
Hi Anthony.Your case reference is 00363303 should you need to contact us directly regarding this issue. With regard to the red flame on your ActivBoard, this is a fault to the connection of the...
View ArticleForum Post: Re: Board not connecting through the usb cable
Hi Cassey.Your case reference number is 363304 should you need to contact us directly regarding this issue.With the flame not lighting up at all, please could you check that all the cables are...
View ArticleForum Post: Re: Using GoMath
Hi Joan.(case ref 296412)You can download ActivInspire from here. This link will take you to the download page for ActivInspire so you can download the correct version for your operating system and if...
View ArticleForum Post: Re: Need help updating!
Hi Meggen (case ref 00363094)I'm glad that this is all working for you now. When there is future updates to ActivInspire it should not cause this issue to happen again as there are a few requests for...
View ArticleForum Post: board not writing entire letters or shapes
We are having a problem similar to what others have posted. When a teacher writes a letter on the board, one part of the letter is not writing. For example, the top flag of an F or the leg of an L....
View ArticleForum Post: Re: Downloading software
ActivInspire Personal and ActivInspire Professional are the same installer, which can be downloaded from the Support menu and then clicking "Download ActivInspire" on the right hand side.During...
View ArticleForum Post: Re: Ipad and Promethean Boards
Hi LisaYou could always checkout www.ClassFlow.com, which is a new software offering which allows teachers to create lessons and play them on their Interactive White Boards, not just Promethean boards...
View ArticleForum Post: Re: board not writing entire letters or shapes
(Case 00363495)Andy,If using the Pen at the board to Ink in an application other than ActivInspire, are you noticing the same or similar missing parts of the annotations made?Also, do you notice...
View ArticleForum Post: Re: Inspire has stopped working
(Case 00362985) Angela, At this point, we would advise contacting Promethean Technical Support, either by phone or by an e-mail submission to our Knowledge Base, referencing case number 00362985 in...
View ArticleClik here to view.
Forum Post: Re: what are the new features or advantages with Activinspire...
(Case 00363825) Hello David, The ActivInspire Readme, which lists the updates and fixes applied to the latest version of Inspire installed on the computer, can be accessed in either C:\Program...
View ArticleForum Post: Active Pen not working OSX Mavericks
Can you please guide me in fixing my active board. Pen will not calibrate after OSX Mavericks upgrade. Tried all the fixes I could find...Power off and disconnect from computer, power on then usb to...
View ArticleForum Post: Problem with the screen capture
hi everybody,sorry for my english, i'm french !I meet a problem with the capture tool :When I want to copy back in ActivInspire the image shown by my webcam, I use the tool to capture the image....
View ArticleForum Post: Re: Activinspire not registering hub.
(Case 00364383) Hello Dawn, If the update was performed through ActivInspire’s “Check for Updates” option, then you would have only updated the ActivInspire software without updating the Driver; that...
View ArticleForum Post: Re: Active Pen not working OSX Mavericks
That totally worked!! I am super happy. Thank you very much.
View ArticleForum Post: Re: Problem with the screen capture
(Case 00364653) Christophe, Kindly also let us know whether the same behaviour presents when using the updated ActivInspire Software, downloadable from this page on Promethean Planet.
View Article