Forum Post: Re: Compass tool not available
(Case 00366408)Hello,The Compass Tool is a feature of the Professional Edition of ActivInspire. To confirm which edition is in use, look under the ‘Help’ Menu, under ‘About’.If still using the...
View ArticleForum Post: Re: Page Navigation- "Go to page X"
(Case 00366936)Hello Shiela,We will raise this as an enhancement request to be implemented in future edition of the ActivInspire software. Any announcements in regards to this update will be posted to...
View ArticleForum Post: Re: Serial Cable to USB Conversion?
(Case 00366404) Matthew, Promethean Technical Support can be contacted either by phone or through an e-mail submission to our Knowledge Base, if needed. When doing so, please reference case 00366404...
View ArticleForum Post: Re: ActivExpresson
(Case 00366938)Hello Frances,While you can continue to use the Express Poll tool to proceed through the assessment being presented through the flipchart, you will have to set the question type, number...
View ArticleForum Post: Re: Activation key on multiple computers?
(Case 00366952) Hello Christine, If you are able to acquire the Key from your IT staff, you can use that key at home on a second computer, for preparatory purposes only. If you need to obtain that...
View ArticleForum Post: Sound recorder
I have a blind student and desperately need to record sounds but when I record my voice with the microphone you can't hear it. Any suggestions because my school help desk has not solved the problem
View ArticleForum Post: Can't see resources I've submitted
Hello,I've submitted 3 flipcharts but can't see any of them; no results in any search. Now I'm unable to submit them again, I can't get any further than choosing the descriptions and the tags.
View ArticleForum Post: Re: Converting a file from Smartnotebook to ActivInspire
Hi, WilliamWeve just started using promethean boards at my school, what I have found is that if you have used curved lines in your smart notebooks then it will crash activinspire, if you change the...
View ArticleForum Post: Concentration Template
I downloaded one of the free concentration template. I want students to match the Spanish word with an image. I set up the game, but I can't hide the images once they have been revealed. I can hide the...
View ArticleForum Post: Re: Sound recorder
Hi Sue.(Case Ref: 00367457)ActivInspire professional edition allows the use of the sound recorder feature which you can use. To ensure that the settings are correct in ActivInspire, please go to...
View ArticleForum Post: Re: Concentration Template
Hi Deborah.(Case Ref 00367460)Inside the ActivInspire software, it will only allow one action to be performed on one item. If your image has already had the action of being revealed, a second action...
View ArticleForum Post: Mark/unmark absences while in self-paced set
Is there a way to mark and unmark absent students (devices) while in a self-paced set? I marked students absent in my first class after an ExpressPoll question and forgot to unmark them prior to the...
View ArticleForum Post: Re: Can't see resources I've submitted
Hi there - Sometimes it takes a while for resources to display live on site. If you can provide the titles of the resources, I can check our system to make sure they came through. As for the submit...
View ArticleForum Post: Re: Mark/unmark absences while in self-paced set
(Case 00368119)Hello Keri,At present, students can only be toggled between absent and present in the voting browser before or after an assessment, not during.We will raise is feature as a possible...
View ArticleForum Post: Re: Activstudio on Windows 8
(Case 00368121) Hello Helen, The ActivStudio software is not compatible with the Windows 8 operating system. Flipcharts made in that software can be opened with the ActivInspire software, the latest...
View ArticleForum Post: Re: Concentration Template
Try using the action "Send to Back" on two objects in the same place on the slide. By continually clicking the area, the objects just toggle between which one is showing. I've even done this with...
View ArticleForum Post: Re: Resetting lamp counter and no image on the board
[quote user="Stephanie White"] The Remote control states CXZW so I'm guessing that's the model #. I just had the bulb replaced and cannot reset the lamp counter because there's not an image displayed...
View ArticleForum Post: Re: Can't see resources I've submitted
Hi Adam - Your resources are online now, and can be found here: www.prometheanplanet.com/.../ResourcesI have also been told the Share a Resource form has been fixed, so you should be good to share more...
View ArticleForum Post: Re: Activinspire not registering hub.
(Case 00364383) Leann, In addition to updating the ActivDriver on the computer to which this Hub connects, kindly also update the Firmware on the ActivHub if it is not already at 5.13 according to the...
View ArticleForum Post: Activstudio and Windows 7
Thanks for your reply yesterday to query on Activstudio and Windows 8.I could possibly get access to a computer with Windows 7. Will Activstudio work with it?Many Thanks Helen
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