Hi Meggen.
Your case reference number is 00363094 should you need to contact us directly regarding this issue.
Please could you update your ActivManager (driver) by clicking on this link and selecting the correct version for your operating system.
Please could you confirm which version of ActivInspire your running? To find this information, please load ActivInspire, click on Help>About.
If you are running a version prior to 1.8.64351 please click here to download the latest version. If you are currently on this version, then updating your ActivManager software should help show the ActivHub listed in ActivInspire.
I hope this information helps!
Adam
Promethean Technical Support