(Case 00351270)
Jane,
For directions on updating the Firmware on the ActivHub and Version 1 ActivExpression Devices for use with the ActivInspire software, please refer to Article 10421 from our Promethean Knowledge Base.
If you encounter any issues with those instructions or need any assistance with them, please contact Promethean Technical Support, either by phone or by an e-mail submission to our Knowledge Base.