Forum Post: Re: problem with objects on pages.
Hello Debbie,Thanks for your comment.Case 00339293 has been raised, If possible, can you contact us directly so that we can inspect your flipchart?Use this link to call us directly:...
View ArticleForum Post: Re: Attachment activity?????
(Case 00336031)Manmohan, To get just the sound from an video file you will need to create this outside of ActivInspire with a 3rd party software which will allow you to do this. Once this has been...
View ArticleForum Post: Re: Flipchart error?
Hi Choi.Case 339311 has been created should you need to contact us directly.From your first screenshot it appears that your flip chart has become a corrupt file. Which will mean that it will show the...
View ArticleForum Post: Re: About Student Database?
Hi ChoiCase 339338 has been created should you need to contact us directly about this issue you can quote this reference number.The student database in ActivInspire will save into the software...
View ArticleForum Post: Re: ActivInspire crashes when I double-click on text boxes
(Case 00340264)Hello Kevin,Is this happening with other users who log into those same computers? Does the behavior present when selecting the text in a flipchart created on the same computer or ones...
View ArticleForum Post: Projector bulb will not turn on ,
I have a promethean projector model prm-30A. When I turn the projector on the bulb will not come on , the fan will run and then it turns off. I talked to my IT person about the problem and they told...
View ArticleForum Post: Re: Projector bulb will not turn on ,
Hello Terrence,Thanks for your comment.Case 00340271 has been raised.The issue you are experiencing is very likely related to the Lamp.The lamp replacement led only comes on yellow when the lamp life...
View ArticleForum Post: Re: ActivInspire Features in ActivOffice
I was mostly focused on the hand writing recognition at the time. However, I have since realized that the Desktop annotate mode in Activinspire works just fine.
View ArticleForum Post: Re: ActivInspire crashes when I double-click on text boxes
(Case 00340264) Kevin, We would like to take a look at that flipchart and the PDF which was imported into that flipchart. To send those in to us, please submit an e-mail to Technical Support...
View ArticleForum Post: Re: activ expression responders do not show questions
(Case 00340713)Hello Lynne,Which model of the ActivExpression devices are in use: the ones with grey backs or orange backs? We would also like to know the version number for:- The ActivInspire...
View ArticleForum Post: Re: Help me about Student Group?
Hi,Thanks for your comment.Case 00340721 has been raised, should you need to contact us directly.The "Group" function in ActivInspire is to be used in conjunction with the Question Manager. You will...
View ArticleForum Post: Re: Projector has stopped working
(Case 00340942)Hello Sarah,We would advise that a working lamp be tested in this projector to verify whether the lamp or the projector is at cause for this behaviour. After doing so, please contact...
View ArticleForum Post: Re: Enabling Touch on Windows Tablet
(Case 00340944) Hello Chris, If the board is being recognized in the ActivManager and Touch has been enabled in the ActivManager (under ‘Pens’ tab; please reference Knowledge Base Article 10899 for...
View ArticleForum Post: Re: Pen works until I try to calibrate
(Case 00340947)Hello Eric,What is the product code from the board in question?Which version of ActivDriver is installed on the computer connecting to that board? If the board is detected by the...
View ArticleForum Post: Re: About Template in Question Manager
Hi Choi.Your case reference is 340962 should you need to contact us directly about this issue.From the screenshots you have attached it appears that the "error" computer doesn't have the resources...
View ArticleForum Post: Re: ActivOffice incompatible with MS Office 2013?
(Case 00341165)Hello Jim,Our developers are continuing to work on this issue; once a compatible version is available, it will be posted here.
View ArticleForum Post: Re: Pen works until I try to calibrate
(Case 00340947) Eric, A more up-to-date version (5.9) of the ActivDriver can be downloaded from Article 10902 on our Promethean Knowledge Base (www.prometheankb.com). If the USB connection from the...
View ArticleForum Post: Re: Connecting ACTIVtable to projector
After searching some more, I found this here on the Promethean site. It makes sense, but I will have to try it when I get back to school.From Promethean Support: The ActivTable display can be...
View ArticleForum Post: Installing ActiveInspire
Hello I am trouble with ActiveInspire, I have tried it on two laptops1 running Windows 81 running Windows 7I have gotten the software to load fine, but it won't connect to the board at all. I am in a...
View Article