Forum Post: Re: ActiveInspire not loading on new laptop.
(Case 00333304) Douglas, If, after following the complete removal instructions for the ActivInspire software sent to you by Technical Support, the same issue presents, Please refer to Article 10901 for...
View ArticleForum Post: Re: Changing the default for number of multiple choice questions...
(Case 00338507)Hello Chris,There is currently no setting in the ActivInspire software to set the default number of options for a question in the Question Manager. We will raise this as a suggestion...
View ArticleForum Post: Re: Computer Crashing when Plugging into Board
(case 00338530)Hello Valerie,Is this happening when you connect the USB cable from the board or the VGA cable from the projector? If the former, please advise us of what model of ActivBoard is in use,...
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Forum Post: Re: My sounds in resource library do not show the names
(Case 00335997) Terri, First, we would advise updating your ActivInspire software to version 1.7.62 196 using the ActivInspire Suite downloaded from this page on Promethean Planet. In ActivInspire’s...
View ArticleForum Post: Re: Lines all over board
(Case 00338546) Hello Jennifer, What is the product code from the board in question? Please ensure that the latest ActivDriver is installed on the computer connecting to this board. That up-to-date...
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Forum Post: Re: Touch function problems/buttons turn on a random
(Case 00338710) Hello David, After disabling touch in ActivInspire’s settings, was the same behaviour still presenting when using a different program like MS Paint or using the pens to operate the...
View ArticleForum Post: Re: Pen strikes across the board
(Case 00333650)Nikki,Does perfomring a 25- point calibration affect the pen’s behaviour? Has the same behaviour presented when using other pens or computers with this board? Did disconnecting the...
View ArticleForum Post: problem with objects on pages.
the problem raised with showing the objects in pages.Ihave prepared a flipchart .After launching that flipchart I can see all object in page browser but nothing on each page by itself..this problem...
View ArticleForum Post: Re: ActivInspire will NOT launch
Hy,I´ve had the very same problem. I un- and reinstalled everything anew and it truly was Java that "helped" to close the software and hinder the launching. I don´t know if your problem is solved...
View ArticleForum Post: Downloading activinspire for mac osx
I have recently purchased an iMac and have been trying to download activinspire. When I follow the instructions from the promethean site I end up with arc3register, acivcalibrate and activmonitor but...
View ArticleForum Post: Installing Active Inspire
I have tried two ways to install ActivInspire to my macbook pro. I tried the free personal edition from your website. It appears to have downloaded and installed correctly. However, I cant seem to...
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Forum Post: Re: problem with objects on pages.
Hi,Thanks for your comment.Case 00338788 has been raised, should you need to contact us directly. The flipchart you have saved seems to be corrupted. We can recommend that you re-create the pages from...
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Forum Post: Re: Installing Active Inspire
Hi Amanda.Case 338792 has been created should you need to contact us directly.Please could you confirm which Mac operating system you currently have? It's possible that the first ActivInspire download...
View ArticleForum Post: Re: Main resource library disappeared and can't import new...
Hi Terri.Case 338841 has been created should you need to contact us directly.To help with this issue that you have experienced with your resource library disappearing please could you confirm the...
View ArticleForum Post: Re: Computer Crashing when Plugging into Board
(Case 00338530) Valerie, Please be advised that while we expect many of the features of our latest version of the ActivInspire Software and Driver to work in OS X 10.9, we do not have a fully...
View ArticleForum Post: Re: I'm Missing things!!!
(Case 00339271) Hello Sara,The Question Manager and Shapes tool are features of the Professional Edition of the ActivInspire software which will not be present until that copy of the Personal Edition...
View ArticleForum Post: Re: ActivInspire Toolbox on always on desktop?
(Case 00339275) Hello Allison. The Annotate over Desktop tool is a feature of the Professional Edition of ActivInspire. If still using the Personal Edition of ActivInspire, you will need to acquire an...
View ArticleForum Post: Re: downloading active inspire on my new mac…agh!
(Case 00339277)Hello Adrienne,After downloading that .dmg file, you will need to open that file and run the ActivInspire and ActivDriver packages contained therein to install the ActivInspire software...
View ArticleForum Post: Re: Downloading activinspire for mac osx
(Case 00338791) Stuart, When encountering that error, one of two methods can be usedto run that installation package: 1) Control-Click on the .pkg file in question, and choose ‘Open’ from the menu...
View ArticleForum Post: Re: Computer Crashing when Plugging into Board
Hi! I updated the latest version and we replace the VGA cable and dongle, and now it seems to be working! Thank you so much for your help!
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