Hello Debbie,
Thanks for your comment.
Case 00339293 has been raised,
If possible, can you contact us directly so that we can inspect your flipchart?
Use this link to call us directly: http://goo.gl/tzNWci
and mention the case number,
Or use our contact form http://goo.gl/pqrGC2 and enter the case number in the Existing Case Reference Number field.
Hope this helps,
Haymo