Forum Post: Re: after importing pdf files to a flipchart, software crashes
Using windows 8Using ActiveInspire Professional Version 2.0When importing PDF files in imports and then when you try to view it says trouble loading and then crashes. Then it gives you a message about...
View ArticleForum Post: Re: after importing pdf files to a flipchart, software crashes
Hi Kaufman1840,Please could you ensure that you have the latest version of Flash, Flash for other browsers and Java installed and test? If you are still experiencing an issue, please do not hesitate to...
View ArticleForum Post: Re: Yosemite and Java 6
Hi HowieThanks for posting on the forum.We do not have an ETA on when ActivInspire will be supported with 10.10 Yosemite. We will announce on Promethean Planet when this is officially supported.Thank...
View ArticleForum Post: Re: ActiveStudio flipchart creation, presto, disappear
Hi Rona.Thanks for posting on the forum.Please could you clarify if you are using the ActivStudio software or ActivInspire (Studio look and feel)?Also, please could you confirm the version you are...
View ArticleForum Post: Re: Mac OSX Lion Activ Inspire repeatedly crashing
Hi Emma.Thanks for your reply.What version of the ActivInspire software are you using? If you could please open ActivInspire and click on Help>About to confirm this information that would be...
View ArticleForum Post: Re: Promethean touch doesn't work but pen does
Hi,Thanks for posting on the forum.What version of the ActivManager software are you using? I would recommend ensuring the driver is up to date, please go to www.PrometheanKB.com and search for article...
View ArticleForum Post: Re: Activinspire download
Hi Jeff, To upgrade to the professional version, all is needed is your ActivInspire serial key. Do you still have ActivInspire installed on the computer at all? To enter in your ActivInspire serial...
View ArticleForum Post: Re: Pens not working, board not recognized.
Hi Kimberly.Thank you for posting on the forum.With regard to this issue, please could you confirm what model of ActivBoard you are using? Are you using any wallboxes or connection panels at all? If...
View ArticleForum Post: Re: mixed numbers
Hi Christopher.Please could you help clarify what you are trying to do with the question manager inside ActivInspire?Thank you.AdamPromethean Technical Support(case 00455435)
View ArticleClik here to view.
Forum Post: Page Browser displays individual slides as coloured lines
On a few occasions recently I have found that my page brower displays as coloured lines. I thought perhaps this was occuring in relation to the import of PowerPoints, but the image displayed below...
View ArticleForum Post: Re: Missing tools on activeinspire...
Hi Chuntil,These are features of the professional edition of the software, you will need to enter your ActivInspire serial number into the software to upgrade the software.Please open the software and...
View ArticleForum Post: Re: Dual User not working
I have updated my driver and installed the most recent software, it's still not working. The pen toolbar for the 2nd pen does not come up and when the kids try to both write we just get lines going...
View ArticleForum Post: Re: No Activhub hardware is connected
Hi there,Thanks for posting on the forum.Sorry for the late reply, have you fixed the issue yet?If not, please could you ensure that you have the correct ActivHub connected to the computer. Please...
View ArticleForum Post: Re: Active Expressions
Hi,Thanks for posting on the forum.When you see the status bar still appearing on your ActivExpression screen this means that the firmware has not upgraded completely. Please go to www.PrometheanKB.com...
View ArticleForum Post: Re: Dual User not working
Hi Karen.Thanks for your reply.I think the issue may be related to your ActivBoard rather than the dual user options within the ActivInspire software. I would recommend contacting Promethean Technical...
View ArticleForum Post: Re: Page Browser displays individual slides as coloured lines
Hi StephenThanks for posting on the forum.Are the PowerPoint files saved locally and imported or imported across a saved location on the network? Also, please could you confirm what file type the...
View ArticleForum Post: Re: ActivBoard not available
Hi Melinda,Thanks for posting on the forum.Do you have a red X icon in your ActivManager icon?If you click on your ActivManager icon and click on 'Control Panel' please can you confirm the version...
View ArticleForum Post: Re: ActivInspire Professional Edition to Home PC
Hi Susan, All you need to do is download and install that ActivInspire software, once you first run ActivInsire it will ask you for this information. Just enter your serial number under 'Activation...
View ArticleForum Post: Activ Primary to Activ Inspire resources
We recently upgraded a teacher's computer from ActivPrimary to ActivInspire (primary view). How do I find all the resources she amassed over the past years, including backgrounds, resources, activities...
View ArticleForum Post: Re: MAC OS 10.8.2 mountain lion and Java se 6 runtime for...
I was having trouble getting activinspire to run after updating java to version 8. I uninstalled java and did what you said to load the link above. It is working fine now. Thanks.Perhaps Beatriz...
View Article