Forum Post: Re: Missing tools & Missing 'Manage Profiles' option!!
Hi Dan,Thank you for your post.Can you please confirm the version of ActivInspire you are using?Also, are you using the Professional version? (ie: has it been activated with a license key?)Thank...
View ArticleForum Post: Re: Err 1603 on ActiveInspire Install
Hi Ed,Thank you for your post.Please can you try to manually remove the Promethean software from your computer? For instructions, please visit www.promeatheankb.com and search for 10069.Please let us...
View ArticleForum Post: Re: How do I update?
Hi Jonas,Are you trying to update ActivInspire? If so, you can do it via support.prometheanplanet.com/server.phpThe latest driver can be obtained from www.prometheankb.com, article 10902.Please let us...
View ArticleForum Post: Re: Blank pages
I am currently using Professional Edition version 1.7.62196. I save all my flipcharts to our district network drive. I have noticed that I sometimes have problems when trying to save larger flipcharts...
View ArticleForum Post: Re: Using extended display instead of a mirrored display
Yes, yes...where can you select which monitor you want to calibrate?
View ArticleForum Post: Activinspire on my Mac Pro
I have been trying to get activinspire to download and work on my Mac. I have used the CD download and I have downloaded from Promethean Planet. I still can't get the board to connect when I plug it in...
View ArticleForum Post: Re: Save dialog box disappears
2.0 was installed from the download site. Flash and Java are up to date. They are still experiencing this problem intermittently. Any other suggestions?
View ArticleForum Post: Missing tools on activeinspire...
My activeinspire software is missing the annotate over desktop tool and the tickertape. I need help. My school district does not know how to fix this problem.
View ArticleForum Post: Pen troubles on a Windows 8.1 tablet
Dear Support,One of our teachers recently received a new Windows 8.1 tablet PC. She has to one class in a room without an activboard this year, but she is still using the latest version of...
View ArticleForum Post: ActivBoard not available
I hooked up a board to the teacher iMac desktop the other day and the board worked correctly. It was not possible to move the computer permanently, so I had to get a laptop. When I hooked it up to...
View ArticleForum Post: Activinspire download
I have a Mac that a teacher downloaded the personal edition but needed the professional version. She deleted all of the Activinspire files she could locate and then tried to download and install the...
View ArticleForum Post: Pens not working, board not recognized.
I had a new projector installed and since then, my pens don't work and my computer doesn't recognize my board. So basically it's just a projector right now. My MacBook Air does not even recognize the...
View ArticleForum Post: Promethean touch doesn't work but pen does
Check all control panel settings of touch and it's enabled. Board model number is PRM-AB487-01 Please help!
View ArticleForum Post: Re: can't register activotes
Like Nicole, I have a set of PRM-AV2A-01 and an old AB78 ActivBoard/ProActivBoard (AC2). The votes worked until we upgraded the software to 2.0. Now, they aren't registered and DO go from red to...
View ArticleForum Post: Re: ActivSlate will not register
We have 2 slates in our school that won't work, now that we upgraded to ActivInspire 2.0. They're both PRM-RS1-01 and they were registered to the boards - AB78 ActivBoard/ProActivBoard (AC2) We tried...
View ArticleForum Post: Re: Mac OSX Lion Activ Inspire repeatedly crashing
Hi Miguel,I would be grateful of your help.It appears to happen at random, while creating a Flipchart or viewing it in class during a lesson. It happens at some point every time I open a chart. I only...
View ArticleForum Post: Java upgrade causes problems with running ActiveInspire
I just downloaded the most recent java for os x (v.8) and now ActiveInspire won't run. It says I need java SE 6 runtime. Does anyone know a fix for this?
View ArticleForum Post: ActiveStudio flipchart creation, presto, disappear
I am trying to cut and paste into the flipchart from a Word document. It will paste in and allow me to rearrange everything as I want it but as soon as I try to save it or add on to it, the whole...
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